Customer Account Manager (Sales) Details

Customer Account Manager (Sales)

Comcast - Boston, MA

Employment Type : Full-Time

Comcast NBCUniversal is hiring for remote Customer Account Managers (Sales) to support our Northeastern United States business office. This is an outbound cold calling role - making 100 calls a day. If you enjoy cold calls and have been successful driving sales.

Our team is responsible for supporting the Comcast Business Services team in their efforts to retain and grow our customer base. You will interact with our existing customers to drive increased sales and revenue, enhance customer satisfaction and problem resolution. This is a fun and fast-paced environment where you are accountable for individual results and how those impact your team. We work with straight forward tasks using our established procedures. This is a remote position but must live within a 90 minutes of the job location to apply due to occasional in-person trainings, team buildings and onsite meetings.

AWESOME COMPENSATION PACKAGE:

• Base Pay: $15.87/hour
• Total target compensation (base pay plus targeted commission): $20.42/hour
• Uncapped commission based on performance
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets

GREAT PERKS AND BENEFITS (starting on your first day):

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision, and 401k
• Paid training
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

CORE RESPONSIBILITIES:

• Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone
• Make outbound calls to accounts to achieve sales quota metrics
• Prepares sales documentation, activity reports, and forecasts, as required
• Creates proposals for customers related to the proposed solution and new sales opportunities
• Develop customer relationships through regular customer contact via the telephone
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business
• Document effectively and accurately conversations and contact information into client management system
• Work with customers to minimize down-grading or leaving Comcast
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

JOB QUALIFICATIONS:

• High School Degree or equivalent
• Generally, requires 0-2 years related experience

Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

OCAM