Employment Type : Full-Time
VRCC is looking for a full time Customer Service Representatives to join our team. VRCC -Veterinary Specialty and Emergency Hospital is a 24 hour emergency and specialty veterinary hospital located in Englewood, Colorado. We see patients from both a referral basis from general practice veterinarians, as well as directly from clients in need of specialty veterinary care for their pet. We specialize in Cardiology, Dermatology and Allergy, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology and Radiation Therapy, Ophthalmology, and Orthopedic and soft tissue Surgery. Customer Service Representative (CSR) is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. CSR’s must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. Duties and Responsibilities: Greet clients in a friendly, professional, and efficient manner Answer multi-line phone system and directing the calls accordingly Obtain medical and other information from referring vets Schedule and confirm appointments Check patients in the hospital according to schedule and prepare patient files Page overhead to notify appropriate departments that patients have arrived Scan or otherwise record medical records And MORE!! Competencies/Requirements: Multi-Tasking Customer Service: Professional appearance Smiles and positive attitude Computer and business system proficiency Verbal and written communication skills Experience with: Veterinary environment, terminology, and protocols preferred Working effectively on a team Organization skills Benefits include: Highly competitive compensation Full benefits package including yearly PTO, 401(k), medical, dental, vision, STD, LTD and Life Insurance Pet Insurance(s) available along with a generous pet care discount CE & Uniform yearly allowances. And more!!! Check us out at www.vrcc.com Our highest values are providing the best patient care, practicing best medicine and providing the best client service and education in the veterinary industry.If you are looking to learn new ways to help animals in need while being a part of great team then we want you! Please apply today by submitting your information and resume to this ad. Job Types: Full-time, Part-time Pay: From $16.50 per hour Benefits: Schedule: Experience: Shift availability: Work Location: One location