Employment Type : Full-Time
Crew Chief Summary A position filled by a craft Team Member with initiative and demonstrated leadership ability. In the absence of management, the Crew Chief assumes the duties and responsibilities of the Assistant Manager. The Crew Chief continues working their assigned craft position responsibilities, in addition to the responsibilities listed below. Purpose of Job To assist in directing Team Members in all phases of operation, to achieve high standards of food preparation and presentation, service to guests, general cleanliness and pleasant atmosphere in accordance with all Standard Operating Procedures. Essential Duties and Responsibilities These include the following: Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team member must be able to communicate verbally in English to Team Members and guests and read English for menus, guest checks, notices, instructions, safety labels, etc. Education and/or Experience Prior experience or training is desired, but may not be required. Language Skills Ability to read and comprehend instructions, correspondence and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to communicate with guests, understand guest checks and instructions. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts and cash counting. Reasoning Ability Ability to apply common sense understanding to carry out detailed and objective written or oral instructions. Abiility to deal with problems involving a few concrete variables in standardized situations. Team member must be able to memorize food plating and handling procedures outlined in the Standard Operating Procedures. Other Skills and Abilities Team member must be able to remain calm under pressure when dealing with guests, staff or equipment problems. Successfully complete IHOP training coursework as assigned. Physical Demands The physical demands described here must be met by Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member regularly is required to stand, walk and sit. The Team Member frequently is required to use hands to finger, handle or feel objects, tools or controls; walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member regularly is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. The Team Member frequently works near moving mechanical parts and is frequently exposed to toxic or caustic chemicals. The Team Member occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.