Credit Manager Details

Credit Manager

Peabody Hotels & Resorts - Memphis, TN

Employment Type : Full-Time

JOB OVERVIEW:

Enforce the credit polices of the hotel by processing credit applications for approval and educating the staff with regard to credit policies. Collect all accounts receivable due to the hotel in a cost-effective manner.

JOB OVERVIEW:

Enforce the credit polices of the hotel by processing credit applications for approval and educating the staff with regard to credit policies. Collect all accounts receivable due to the hotel in a cost-effective manner.

REPORTS TO: Director of Finance and Accounting

SUPERVISES: A/R staff

WORK ENVIRONMENT:

Accounting offices.

Job involves working:

• under variable noise levels.
• indoors
  

KEY RELATIONSHIPS:

Internal : Accounting staff, Executive Committee Members, Catering and Sales Managers Catering and Sales Assistants, Front Office and Reservations staff, F&B Managers, Banquet Managers and hotel staff.

External : Corporate staff, guests/clients/vendors, and other Peabody Hotels’ staff.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain complete knowledge of property management system and manual procedures.

• Answer telephone according to Peabody Service Excellence®

• Maintain accurate files.

• Complete month end closing procedures.

• Coordinate, maintain, train and supervise all Accounts Receivable staff functions and operations.

• Insure that all accounts receivable activities, information processing and scheduled deadlines are met.

• Insure and maintain that the creditability, accuracy and timeliness of all billings of groups, individuals, and banquets are accounted for.

• Insure the creditability and accuracy of the accounts receivable aged ledger, including the posting of A/R payments and backup file maintenance.

• Attend weekly planning meeting.

• Attend all Pre-Cons.

• Meet with clients on daily basis or a predetermined time/date for bill reviews.

• Handle major billing disputes or discrepancies from clients.

• Handle all special accounts receivable requests and assignments from the Controller.

• Review all credit applications and recommends to approve or disapprove.

• Maintain a collections call system for each account in the accounts receivable aging.

• Maintain a sound working relationship with Sales, Catering, Front Desk and Reservations personnel to ensure timely and accurate information from these areas on all hotel accounts.

• Establish outside collection policy with Controller.

• Establish a program for follow up with outside collection services.

• Collect and maintain sound records on all bad checks and credit cards.

• Comply with corporate issued standards as related to credit approval, aging goals, deadlines, etc.

• Attend and direct monthly credit meeting, updating management on status of past due accounts, potential problem accounts and pending write-offs.

• Maintain staff 90 day and annual reviews.

• Conduct weekly/monthly A/R staff meetings.

• Maintain biweekly and weekly billing for wholesale, PEPRs and hotel internal billing.

• Review and approve advance deposits and credit refunds.

• Process travel agent commission on weekly basis.
  

SECONDARY JOB FUNCTIONS

• Assist with other accounting job functions as assigned.

• Interview potential candidates.

• Attend designated meetings/training sessions.

Essential:

• High school graduate.

• Compute accurate mathematical calculations.

• Fluency in English, both verbal and written.

• Provide legible communication and directions.

• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize, organize and follow-up.

• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests’ service needs.

• work cohesively with co-workers as part of a team.

• work with minimal supervision.

• utilize basic office equipment.

• maintain filing systems.

• maintain confidentiality of guest and associate information and pertinent hotel data.

• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.

• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• exemplify Peabody Service Excellence ®.
  

Desirable:

• 1-3 years A/R Supervisor.

• 1-3 years Front Desk and or Reservation Supervisor/Manager.

• College degree in Hospitality and/or Business Administration.

• Previous guest relations training.

• Prior knowledge of OPERA Property Management System / A/R Module

Essential:

• Exert physical effort in transporting/lifting up to 25

• Endure various physical movements throughout the work areas.

• Remain in stationary position for extended periods throughout work shift.

• Move freely within office area.

• Sit for prolonged periods of time.
  

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.