Employment Type : Full-Time
Job Title: Courtesy Clerk FLSA: Non-Exempt
Department: Grocery Revision Date: 01/2014
General Function:
Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
Reporting Relations:
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; 2nd Assistant Managers
Direct Reports: None
Primary Duties and Responsibilities:
1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3. Makes an effort to learn customers' names and to address them by name whenever possible.
4. Assists customers by: (examples include)
5. Answers the telephone promptly and provides friendly, helpful service to customers who call.
6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
7. Packages purchases.
8. Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
9. Assists customer in transporting purchases to their mode of transportation.
10. Helps train new courtesy clerks.
11. Checks prices on products.
12. Pulls product forward on shelf.
13. Brings carts in from parking lot and cart corral.
14. Cleans can redemption area and empties the recycle bins, where applicable.
15. Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
16. Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
17. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
18. Adheres to company policies and individual store guidelines.
19. Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
1. Assists in all departments as requested (within the wage and hour guidelines).
2. Delivers product to customers (within the wage and hour guidelines).
3. Shovels, salts, and sands walkways.
4. Assists in other areas of store as needed.
5. Performs other job related duties and special projects as required.
Education and Experience:
No education or experience requirements.
Physical Requirements:
Knowledge, Skills, Abilities and Worker Characteristics:
Working Conditions:
This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job:
Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).
Contacts:
Has daily contact with the general public and occasional contact with suppliers/vendors.