Coordinator - Ticket Operations Details

Coordinator - Ticket Operations

University of Minnesota - Minneapolis, MN

Employment Type : Full-Time

REQUIRED QUALIFICATIONS: Must meet the following minimum requirements

• BA/BS degree or a combination of related education and work experience to equal at least for years
• Must be able to demonstrate authorization to work in the United States at the University of Minnesota by the start date

DESIRED QUALIFICATIONS:

• Innovative and enthusiastic – able to think outside the box
• Experience transitioning to and maintaining digital ticketing
• Proven ability to meet deadlines
• HTML experience or desire to learn
• Experience with Paciolan or similar ticketing system
• Familiarity with Microsoft Office Suite of products
• Strong interpersonal skills and customer service background
• Ability to work non-standard hours, including nights and weekends
• Experience supervising ticket operations for collegiate sporting events

POSITION TITLE: Coordinator - Operations

DEPARTMENT: Ticket Operations Department

REPORTS TO: Director of Ticket Operations

STATUS: Non-Exempt

POSITION SUMMARY (PURPOSE OF POSITION): Provide overall support to ticket sales and service department, including, but not limited to: ticket sales, ticket operations, and business intelligence departments.

RESPONSIBILITIES:

• (30%) - Responsible for the sale and distribution of season, group, individual, and complimentary tickets for events. Set up events and maintain seating manifests. Evaluate ticket pricing and revenue trends and make recommendations on pricing for future events. In conjunction with Director of Ticket Operations, implement and manage operations of athletics events as they pertain to ticket operations, including but not limited to:
  • Gymnastics
  • Soccer
  • Women’s Hockey
  • Special Events
• (20%) – Supervise any part time staff and assist with scheduling of support staff for office duties and events
• (20%) – Coordinate the day-to-day operations of the box office. Assist in answering inbound phone and email communications through general public channels of communications.
• (10%) – Process data transfers between Paciolan and DMS to ensure accurate Gopher Score records are maintained
• (10%) - Assist ticket operations department as backup to help manage ticket offices when needed and other duties as assigned
• (5%) - Football Responsibilities – including, but not limited to:
  • Assist in football ticket sales/operations
• (5%) – Verify eligibility for Season Ticket Holder Discounts – including, but not limited to:
  • M-Club
  • Young Alumni
  • Athletic Department Faculty & Staff

DESIRED OUTCOMES:

• Drive efficiencies in all ticketing related departments as they regard to communication, production, and accuracy.
• Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors
• Represent the University of Minnesota in a positive manner both on and off duty
• Bring a commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.

WORK SCHEDULE:

• Monday-Friday 8:30am – 5:00pm
• Special game day duties may require weekend work and/or evening scheduling
• Away game travel may be required

Pay for this position is $32,000 - $36,000 depending on experience, plus overtime.

With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference – our teams have won more than 200 conference titles to go with 26 national titles. There are more than 600 student-athletes and nearly 300 full-time employees in our athletics department. That community has built Minnesota into a nation’s top- ranked public school with respect to student athlete academic performance in each of the past four years, a span of time during which the Gophers have won 13 conference team titles and a collection of individual conference and national crowns. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah!

United Are We

Gopher Athletic’s Commitment to Diversity & Inclusion

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with
the University’s Administrative Policy: COVID-19 Vaccination and Safety
Protocol by either providing proof of being fully vaccinated on their first
day of employment, or complete a request for an exemption for medical
exemption or religious reasons. To learn more please visit:
https://safe-campus.umn.edu/return-campus/get-the-vax

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.