Coordinator, Order Management Details

Coordinator, Order Management

Telamon - Upland, CA

Employment Type : Full-Time

Order Management CoordinatorWho We Are:Founded in 1985, Telamon is a family-owned, minority-owned, and privately held company based in Indiana with global operations. Our vision is to be a load bearing support across generations, and we live by our core values of Honesty, Harmony, Simplicity, and Stewardship. We are deeply committed to honoring transparency, championing diversity, and cultivating growth. We talk about these often, and this is an important part of who we are! What We Do:Telamon leads the pack in designing, building, and installing telecommunication networks enabling connectivity in all forms, from traditional mobile phone usage and connectivity in stadiums, hospitals and schools, all the way down to connected safety in our cars with the industrial manufacturing of wire harnesses for airbag and seatbelt applications. We have a diversified business model that cultivates growth not only for our company but for our employees as well. What We Need:We are currently seeking an Order Management Coordinator to join our team! If you are looking for a place to grow your skills and share our values, read below and see if this role is a match for you.
The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers’ expectations. ClassificationNon-exempt/Hourly Essential Duties and Responsibilities:

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc.
• Process requests for defective replacements and good-stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance. Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer’s needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects.
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers.
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Skills and Abilities Required:

• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed
• High degree of accuracy and attention to detail
• Proficiency with MS Office, especially Excel
• Ability to navigate within ERP accounting system is preferred, but not mandatory.

Education and Experience Required:

• Minimum high High School diploma. Associates or Bachelor’s degree preferred.
• Minimum 3 years of customer service or order management experience
• Telecom industry experience preferred
• ERP accounting system experience preferred (especially Oracle)

*Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.*