Contract Operations Specialist (REMOTE) Details

Contract Operations Specialist (REMOTE)

Moody's Investors Service - Atlanta, GA

Employment Type : Full-Time

As part of the global Operations & Strategy team, Operations Analysts (OA) are the firm’s Sales Contract Specialists. You will work with a dedicated sales team and supply business development objectives by leading the contracting process from start to finish. The OA is responsible for drafting & tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also aligning with interpersonal standards and protocol. This role works closely with many internal partners including Sales, Legal, Finance, and Administration. Successful OAs are meticulous and self-motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines. Candidates must have strong interpersonal skills and be both process- and efficient.

Key Responsibilities:

• Work collaboratively with account coverage team and play a critical role in the contract renewal process and client retention strategy by growing relationships which cover a defined territory and base of business.
• Analyze account information, license parameters, and contract terms with acute attention to detail in order to support the sales team with proposals for pricing and contractual requirements.
• Draft sales contracts in accordance with internal policies and standard methodologies while evaluating both business and client needs and making recommendations to sales representatives. Exercise judgment throughout the contract drafting & negotiation process to resolve issues and ensure compliance with Sarbanes-Oxley controls.
• Complete primary review of and validate all implemented contracts, and confirming compliance. Ensure all information required for order submission is documented and accurate.
• Facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in resolving course of action.
• Lead collaboration with Finance, Legal, Billing plus other partners to review sophisticated contracts to define specific deliverables, terms, or other contractual elements related to new sales.
• Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle.

• Bachelor’s degree in finance, business administration, information systems, management, or other relevant area.
• Minimum 2 years prior experience working in an administrative, customer service, finance, legal or sales support role, preferably with a sales- or contract-related function, supporting the quote-to-cash process.
• Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Experience working with Salesforce CRM and/or Apttus is strongly desired.
• Strong organizational skills, with ability to adapt to a changing environment and prioritize tasks accordingly
• Collaboration and customer service orientation. Highly responsive and proactive in issue identification, communication, and leading expectations.
• Highly self-motivated.
• Able to lead projects, complete assignments, and resolve issues proactively without oversight or direction.
• Excellent verbal and written communication and interpersonal skills; ability to build relationships.
• Demonstrates good judgment in problem-solving and issue customer concern.

We strive to be an elite sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the liaison our product teams and customers, we build mutually exciting relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and collaboration, we let our passion drive our business forward.

Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com .

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace. For Colorado-based roles only: the anticipated base salary range for this position is $ [60,050 ] to $ [75,750], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for annual performance incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.