Contents Division Manager Details

Contents Division Manager

PuroClean of West Bloomfield /Commerce/Sylvan Lake - Sylvan Lake, MI

Employment Type : Full-Time

Contents Division Manager

• Create an organized and systematic contents and and cleaning division
• Provide System & documentation for moving the job from scheduling content work, prepping for packout, performing packout, storage, cleaning, and then scheduling the packback, to then performing the backpack
• Ongoing training of technicians & create a system of metrics/benchmarks to hold them accountable. # of boxes packed per hr,
• Systematic checking of technician work at 3 stages: Packout, cleaning/storage, and packback
• System for keeping track of billing of storage & supplements
• 3 individuals who can help with estimating in xactimate

This division will be a self sustainable division with controls in place to ensure customer service reviews remain high and costs are maintained. It will be staffed w a team who is cross trained and able to handle other types of losses (water, recon, etc). Team members feel proud to be a part of this division. It generates profit for the company by itself. There literally is no limit. We feel confident and positive because we walk into work every morning knowing we are trained and prepared for what needs to happen. Customers feel like we really know what we're talking about because we keep them informed on the process, potential pitfalls, and solutions AHEAD of project start. Our techs are trained and thus what a contents manager would say to the customer is what a technician would say, so there is no confusion. People begin to make careers out of working in our contents division and find purpose because they feel they are in control of their lives because they are ORGANIZED. Company and Culture: PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description: With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Networking and building relationships with partners and Centers of Influence
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
• In house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership’
• Ensure clear communication with entire staff, ability to manage relationships.

Qualifications:

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Aptitude with record keeping, easily accessing information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges

Benefits:

• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. ‘Servant Based Leadership’
• Be a part of a winning team with the ‘One Team’ mentality. We serve together
• Competitive pay, benefits and flexible hours
• Additional benefits and perks based on performance and employers’ policies

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.