Content Operations Manager, Regulatory Transparency, Trust and Safety Details

Content Operations Manager, Regulatory Transparency, Trust and Safety

Google - New York, NY

Employment Type : Full-Time

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Sunnyvale, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience with stakeholder management and working with cross-functional teams.
• Experience translating technical insights for non-technical audiences.
• Experience in communications, including internal and executive communications.

Preferred qualifications:

• Experience structuring programs and/or content with global scale and proven success.
• Experience creating, commissioning, leading, or guiding creation of compelling and informative data visualizations.
• Experience in project management, including managing external creative agencies or consulting firms.
• Ability to work well on a team, communicate effectively with diverse audiences (e.g., technical partners), and operate within ambiguous environments on emerging issues.
• Passion for or expertise in emerging technology policy topics, including content moderation, consumer protection, misinformation/disinformation, privacy, security, and data protection.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Take regulatory and policy requirements to create scalable, educational, and experiential programs for internal and external audiences that demonstrate our compliance work across multiple products.
• Collaborate with Trust and Safety, Government Affairs and Public Policy, Legal, Product, Marketing, and Communications teams to develop content that promotes insight and understanding of key technologies and processes for mitigating abuse.
• Create compelling, substantive experiences of content responsibility processes and programs tailored to internal and external audiences and processes for responding to regulatory inquiries.
• Establish relationships with key partner teams within Google and leverage cross-functional coordination to drive program objectives.
• Explain complex ideas to audiences with ranging expertise.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.