Consumer Loan Specialist - Sales Customer Service
Employment Type : Full-Time
Overview and Responsibilities: As a Consumer Loan Specialist, you will go through an on-the-job training program to enhance skills and encourage internal advancement. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Keys to success include a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.
Republic Finance is known for our outstanding customer service, and we are looking for individuals that are career driven and are interested in making an impact in the communities we serve. Our core values are focused on the people element of the business, so we are hoping to find like-minded individuals to contribute to our shared success. Come be a part of a remarkable team with a growing company that is always striving to improve the customer experience!
Typical base pay for a Consumer Loan Specialist is $25,500 to $27,000 + a $1,500 Sign On Bonus!!! You will also have an uncapped monthly bonus opportunity. Job responsibilities are as follows:
Actively seeks opportunities to originate new loan business with new and existing customers.- Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
- Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
- Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
- Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
- Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
- Consistently meets or exceeds loan goals.
- Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
- Applies analytical skills to quickly and efficiently resolve any customer issues.
- Processes insurance claims, follow-ups and payments daily and maintains insurance log.
- Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
- Answers incoming phone calls; checks branch’s voicemail.
- Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
Requirements:- High school diploma or equivalent.
- Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
- Creative problem solving, analytical decision making, organization and time management skills.
- Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
- Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
- Must be able to successfully navigate priorities while paying close attention to details.
- Basic computer skills and familiarity with Windows & Microsoft Office.
- Must meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
- Must be able to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.
Benefits: We offer a competitive compensation and benefits package including:- Health/Dental/Vision
- Paid Time Off (PTO)
- 401 (K) and employer match
- Company provided Life Insurance & Long Term Disability
Additional benefits with Republic include:- Employee of the Month Program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
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