Working at HarborChase - Experience Genuine Hospitality & a Rewarding Career as a Concierge.
HRA is transforming the senior housing industry, and that includes shaping our talent into tomorrow’s leaders. At HarborChase, we believe that success starts with our Associates and we pride ourselves on hiring the best. Are you ready to take your career to the next level? Do you desire a career that is rewarding and one that rewards you?
As Concierge, you are the first contact and make the first impression. You will create an excellent experience for everyone who enters or calls the community.
Qualification Skills/Educational Requirements:
Does this describe you?
- Ability to create an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy.
- Multi-task oriented with amazing organizational skills and computer skills;
- Must be able to communicate effectively with all levels of management, associates, residents family members, and outside contacts;
- Must possess excellent customer service skills;
- Must have patience, tact, cheerful disposition and enthusiasm at all times;
- Must possess basic computer usages and data entry skills;
- Knowledge of Microsoft Office applications preferred;
- Must possess a passion to work with and around senior citizens
Work Schedule: Must be available to work evenings and weekends
Essential Functions:
- Answers incoming calls, both internally and externally, in a warm,p leasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
- Responsible for creation and maintenance of resident face sheets
utilizing the Yardi system o Inputs resident information for faces and uploads resident photograph
- Current resident face sheets should be kept in the following locations: Van Book, Resident Medical
- Record, Business Office File and the Emergency Book
-Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First -Impressions Captain, Director of Maintenance and Executive Director.
- Ensures proper “Show Ready” appearance of all areas.
- Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
- Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
- Assists Business Office Manager with administrative support as needed including, but not limited to:
o Deposits into Yardi
o Checkbook Maintenance
o Purchase journal at end of month
o Key in Accounts Payable
- Offers refreshments to visitors and make them feel welcome and comfortable
- When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
- Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records
pertaining to resident charges for such services
- Collects the residents’ mail and prepares it for distribution.
- Performs community mail duties such as receiving and sending packages
- Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
- Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
- Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
- Dresses professionally and is in uniform.
- Maintains professional decorum at all times.
- The ability to work in a safe and alert manner
- The ability to take ownership for associate’s safety and the safety of the residents
Non-Essential Functions:
- Leads by example exhibiting the CORE Values through servant leadership
- Encourages teamwork and promotes company philosophy
- Attends required community meetings and participates Life Enrichment activities when able
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on a regular, predictable basis
- Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
- Becomes familiar and understands the steps for fire evacuation
- All associates are responsible for maintaining a safe and secure environment for all community residents