Concierge Details

Concierge

CA Ventures - Grayslake, IL

Employment Type : Full-Time

ABOUT YOU: A compassionate leader who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of relentlessly pursuing and continually setting a new standard in senior living.

Apply today to be considered for this position—join our story at Anthology Senior Living!

Continue your life story with us: At Anthology Senior Living, we exist to make remarkable impacts on the lives we touch. We strive to do just that by providing our residents with a boutique-inspired experience through the best hospitality and care every day. Our communities are beautifully and purposely built for the discerning resident; one who does not want to compromise what is important to them as they deal with the new realities of aging. Every resident and employee have a unique story, and by celebrating the individual, we create a stronger community fueled by the power of connection.

Title: Concierge
FLSA: NON-EXEMPT
Shift: PART TIME- Every other weekend 1:00 PM- 8:00 PM

Job Summary:

• Responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment
• Answers telephones, record and channel information
• Displays knowledge of the services and programs and other pertinent information regarding the property
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. Processing incoming mail
• Maintain reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that refreshments are fresh and readily available
• Perform clerical duties for property staff as directed by supervisor
• Provides support to the Community’s marking efforts through positive/ friendly interaction during property tours and telephone contact with the public, as directed by a supervisor
• As request, aid in the dining room serving meals
• Communicates any observed or suspected resident change of condition to a supervisory immediately
• Preform other duties as assigned

Qualifications:

• High School diploma or equivalent preferred
• Able to read, write and understand English, and be able to follow written or oral instructions
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations
• Able to deal professionally with personnel, residents, family members, visitors, and the general public
• Knowledgeable of administrative practices, processes, and guidelines
• Experience using computer software (Microsoft)
• Having patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents staff, and visitors

Benefit & Perks:

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• Robust benefit plan offerings including Medical (PPO and HAS Plans), Dental, Vision, Critical Illness, Accident Insurance, HSA, FSA, etc.
• Employer paid Short Term/ Long Term Disability, Life Insurance, Employee Assistance Program
• 401(k) plan with employer match
• Paid Time Off and Paid Holidays
• Company paid continuing education - 4 hours of “CARES Dementia Basics” and 4 hours of “CARES Dementia-Related Behaviors.
• Daily employee meal provided
• Employee referral bonus program

Anthology Senior Living is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Anthology Senior Living will not accept unsolicited headhunter and agency resumes. Furthermore, Anthology Senior Living will not pay any third-party agency or company that does not have a signed agreement in place.