Job Description
- Working as part of Concierge Team you will engage with our customers to understand their needs quickly and efficiently whilst maintaining excellent customer experience.
- You will also be responsible for supporting the day-to-day activities of the Store team in the interaction with their customers.
Key responsibilities include but are not limited to:
- Processing all mail orders and approvals and keeping the relevant teams informed
- Logging all incoming deliveries and keeping the recipients informed.
- Administering and controlling cost of couriers, shipping, alterations and dry cleaning
- Ensuring communication with all sales staff as well as the VIP department maintaining to support them in their sales with their customers
- Reception: answer all incoming calls and taking messages. Deal with customer phone inquiries
- Ensuring the Dover Street Market customer service is exemplary
- Ensuring email inquiries are dealt with daily and with a sense of urgency.
- To fully update the events calendar with product launch dates, specific merchandise drops and to ensure the team is fully updated also.
- Helping the Concierge Supervisor with stationery orders
The Ideal Candidate
Attitude:
- A highly motivated and competent individual able to converse with all levels both internally and externally
- A total self-starter able to set the standard by their own professionalism and attitude.
- Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
- Work time orientated on several tasks at a time.
- Capable to work to deadlines / ability to prioritize/ optimal time management.
Skills:
- Multi-disciplined, multi-tasker
- Knowledgeable on CDG and DSM brands
- Specific understanding of all collections and stock availability at DSM
- Well organised, tidy and flexible working times
- Able to develop strong relationships internally and externally
- Sound knowledge of Microsoft Office package and good Excel skills
- Knowledge of Retail Pro beneficial