Position Title: Computer Support Technician
Department: Campus Technology
FLSA Status: Hourly / Part Time
Submissions without completed application WILL NOT be considered.
Standard of Christian Commitment
The divine mission of the Seminary mandates that all personnel must demonstrate a commitment to the purposes of the Seminary. Every employee shall be an active member of a local church of believers in Jesus Christ as Lord and Savior. It is expected that conduct becoming a follower of Jesus Christ will be portrayed in the community.
Job Summary:
Computer Support Technicians provide basic hardware and software support for Windows and Apple based computers. This is a 25-28 hours per week student position.
Essential Job Functions / Responsibilities
- Interface with faculty, staff and students on a daily basis to solve technical issues;
- Work individually and in a team environment to complete tickets in a timely manner;
- Document technology procedures and knowledge base articles;
- Support end users by answering telephone calls, online ticket requests, and walk-ins; and
- Assist Telecommunications Technician with cabling and installations as required;
- Other computer support duties as assigned;
- Regular on the job attendance and timeliness.
Skills / Requirements
- Strong customer focus attitude with a good working personality;
- Excellent verbal and written communication skills;
- Self-motivated, organized and accountable; and
- Mathematical mind with good problem-solving skill sets
Qualifications / Education:
- Bachelor Degree in related field preferred
Supervision:
- No supervisory responsibility
- Reports to the Help Desk Manager
Decision-Making Responsibilities:
Exposure to Confidential Information
Physical Requirements
- Ability to sit for up to eight hours.
- Regularly required to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl.
- Occasionally lift and/or move up to 30 pounds.
- Visual acuity to work with a computer.
- Manual dexterity to operate a keyboard.