Employment Type : Full-Time
The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Computer Support Analyst for the Divisional Headquarters located in Jackson, MS.
Job Summary: Provides technical support to Territorial Headquarters staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by the Information Technology Department including Windows networks, O365 applications, HP and Apple systems and IBM Notes; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner; may also design, code, and test computer programs to interface with specific products. Assists in keeping inventory up to date as products and equipment is deployed or discarded.
Knowledge, Skills and Abilities: Knowledge of the capabilities of computers and peripheral devices. General understanding and experience with windows 10, macOS, Active Directory user administration, Office 365, and SharePoint. Operational and application knowledge of the databases available to end users as well as all versions of WINDOWS, Lotus Notes, Internet interface, DOS, and LANS operating systems. Knowledge of the process employed to determine the applicability of a specific product to a given functional area. Knowledge of the computer operating systems used by the Information Technology Department in depth sufficient to accurately and completely train users in the methods and procedures. Knowledge of effective presentation skills. Ability to determine how a computer-based product may best be used to address specific functional needs. Ability to analyze and resolve problems with hardware and software. Ability to identify and obtain resolutions to problems relating to a product and its application to a specific need. Ability to determine compatibility between various software programs and hardware including networking software. Ability to build and maintain effective working relationships with Territorial Headquarter employees. Ability to perform both one-on-one and classroom training of various software applications. Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to read and comprehend technical terminology in order to train others in applying the same. Ability to keypunch information into a computer. Ability to conduct and lead group presentations.
Education and Experience: Two years of technical college in Information Technology or related field preferred And Three years’ experience performing computer repair work with some experience providing desk side and remote incident resolution and support of computer applications Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications: Valid State Driver’s License One or more relevant certifications are preferred upon hire: COMPTIA A+, Network+
Physical Requirements and Working Conditions: Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis. Physical ability to "team lift" heavy materials, supplies and equipment (50-100 lbs) occasionally. Ability to stoop, crawl and climb when necessary. Physical demands include standing, sitting, walking, bending, lifting, and moving computer items as needed. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Additional Information: All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the “Apply Now” icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!