Computer Services Technician Details

Computer Services Technician

Mid-State Technical College - Wisconsin Rapids, WI

Employment Type : Full-Time

Position Summary
Provide support for desktop computer hardware, software, peripherals and classroom instructional technology.

Duties & Responsibilities
Install, troubleshoot, repair, and upgrade desktop computer hardware, software, peripherals, classroom instructional technology and audiovisual equipment. Prepare computers utilizing imaging technology and current security and anti-virus solutions.

Monitor Help Desk ticketing system, ensure proper routing, and address Desktop Services and Classroom Instructional Technology-related tickets.

Provide end user support by phone, email, remote access, or campus visits, and during meetings and special events.

Assist department staff with IT-related projects.

Maintain documentation/knowledgebase for users and technical staff.

Maintain hardware inventory information and prepare hardware for proper disposal.

Serve as backup to the Senior Technology Support Technician.

Other duties as assigned.

Qualifications
Associate degree required. Associate degree in Computer Science or related field preferred.

Minimum of one year of experience working with computer technology in a business environment required.

Experience with audiovisual technology (Cisco Telepresence, Cynap) preferred.

Experience with Microsoft products is required. Experience with Apple products is desirable.

Must possess excellent organizational, interpersonal, time management and communication skills.

Must possess ability to:

• Leverage one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
• Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.
• Effectively manage time and resources to ensure that work is completed efficiently.
• Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application. You should have the following information available when completing an application:

• Contact information (addresses, phone numbers)
• Employment History
• Education
• Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Continuous recruitment with first review of completed applications starting March 30, 2022. Applications received on or after March 30th may be considered in a secondary pool.

Please note that Mid-State’s main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from donotreply@invalidemail.com. Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325 or Email:aaeo@mstc.edu.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

• Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
• Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss.
• Clear your browser's temporary files/cache and cookies prior to beginning the application.
• Disable pop-up blockers.
• Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application.
• Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame.
• The following browsers are currently supported:

Edge
Firefox
Chrome
Safari

• The following operating systems are currently supported:

Windows 7, 8 and 10, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.