General Description:Responsible for maintaining the compliance files for field talent in accordance with Supplemental Health Care and contract specific standards using Company core values of Integrity, Candor, Accountability, Respect and Excellence.
What you will be doing:- Support Joint Commission and SHC standards to achieve and maintain 100% compliance
- Process talent compliance files in accordance with corporate policies and procedures, and any relevant client requirements (primary source license verifications, background/drug screenings, etc.)
- Facilitate and track onboarding paperwork
- Review talent paperwork for accuracy and completeness
- Communicate with all customers regarding the status of talent compliance file
- Escalate issues to leadership when appropriate
- Monitor and notify talent of upcoming expiration dates of required compliance documents
- Maintain and update compliance records in SHC and client/VMS databases as required
- Meet targeted deadlines and start dates
- Establish and maintain professional working relationships with field talent and all other customers
- Meet performance metrics as outlined by leadership
- Demonstrate exemplary customer service to all external and internal customers
- Demonstrate ethical problem-solving skills
- Help to create an environment of high morale, motivation and teamwork
- Perform other duties as assigned
Requirements:- Associates Degree and/or 2 years equivalent experience preferred
- Must have excellent verbal and written communication skills and be able to communicate effectively with field talent, office personnel, and clients (if applicable)
- Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
- Must be detail-oriented and highly organized
- Ability to work effectively in a fast paced, high volume environment.
- Ability to work independently and with other team members
- Ability to organize and complete work in a timely manner
- Ability to multi-task
- Ability to communicate effectively with all levels of the organization
- Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
- Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required
Equal Opportunity/Affirmative Action Employer - Supplemental Health Care is an Equal Employment Opportunity Employer.
Supplemental Health Care participates in E-Verify to confirm work authorization. Please visit www.uscis.gov for more information.