Community Outreach Agent Details

Community Outreach Agent

Advanced Solutions - Pleasanton, CA

Employment Type : Full-Time

Our company has an open position for a Community Outreach Agent. The Community Outreach Agent will be responsible for expanding our company's marketing initiatives to manage, develop, grow, and maintain both new and existing partnerships and relationships within the field of our clients. As one of our Community Outreach Agents, we want you to take pride that you are one of the primary roles in our mission to deliver impeccable experiences for our clients and potential new leads. The Community Outreach Agent recognizes that each interaction with the customer is an opportunity to enlighten potential new customers and educate them on the latest products and services our clients are offering. From the customer’s perspective, each Community Outreach Agent is a resource that can be used to guide the customer through education and decision making.

Key Responsibilities and Accountabilities:

• Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
• Ensure customer onsite sales have been completed and all questions have been thoroughly answered
• Maintain consistent follow-up and proactive communication with customers and business partners
• Knowledge of each territory location, community and ability to teach to other Customer Service Associates
• Knowledge of our clients’ products and staying up to date with any new promotions they may be offering
• Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads
• The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes
• Maintain a positive attitude and a desire to be successful
• Maintain a professional, yet friendly, atmosphere for customers
• Aids the team effort in every way possible and acts in the best interest of the company
• Flexible with schedule and hours within the company
• Attend and participate in various community-related events/grand openings, training seminars, and other company events as required
• Other duties within the scope, spirit, and purpose of the job, as requested by management

Desired Skills, Experience, and Qualifications:

• Some college preferred
• 2+ years of related experience in customer service
• Outstanding interpersonal, verbal, and written communication skills
• Detail-oriented and capability to think and plan strategically
• Have a passion for our customer experience based mission