Employment Type : Full-Time
What You Will Do: Operates central answering telephone equipment. Answers incoming calls, and promptly transfers calls or provides requested service according to departmental procedure.
POSITION SUMMARY
Under the supervision of the Assistant Director, Communications, the Communications Clerk answers incoming calls and promptly transfers calls to requested department or provides requested service. A key responsibility is
to respond to and act upon the communication needs for emergency codes and provide a positive customer
experience to everyone. Operates various telecommunications equipment including: Intellidesk, ACD, Medical
Emergency Code telephones, and other emergency service requests. Provides paging services and location
systems as well as maintains on call schedules according to established policies and protocols.
2. Provides telephone paging services for physicians and other designated personnel according to departmental procedure.
3. Receives and promptly delivers messages which have a medical urgency or necessity to Physicians, Residents, Staff and Patients according to departmental procedure.
4. Answers fire, emergency, or medical emergency calls , activates paging, fax, text messages, desk top notification and overhead alerts according to departmental policy and procedures; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Ensures that appropriate Code teams respond to emergency calls.
5. Maintains logs of, all emergency calls. Records date, time, caller, and operator responsible for activating emergency call protocol. .
6. Uses Siemens query patient information and provides information to public according to departmental procedures and HIPAA guidelines.
7. Performs data entry of changes in department numbers, pager numbers, and medical and surgical
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PRIMARY RESPONSIBILITIES
schedules.
8. Performs monthly Test Pages according to departmental policy and procedure
9. Reports all system malfunctions immediately to appropriate personnel, vendors and management
10. Monitors and makes daily changes to on-call schedule for medical staff, AOC, PA’s, ICU consults, Respiratory, Cath Lab (Stemi), OR, Ortho attending, Vascular lab, Psychiatrist, Echo Techs, Dialysis, Biomedical Engineering and Interventional Radiology.
11. Makes appointments for patients in need of translation services for admissions, hospital stays, discharges, legal, Human Resources, outpatient service and all other stakeholders
12. Monitors fire alarm system in conjunction with Clinical Engineering
13. Contacts clergy at the request of patient, family or nursing unit
14. Monitors Huggs security system
15. Proctors new hires
Principal Duties: Information Desk (Guest services)
1. Greet visitors to the hospital
2. Patient look-up
3. Provides “way finding “
4. Answers Information line as well as transfer calls to appropriate patient room
5. Directs “outpatients” to patient access for registration
6. Notifies transporter to provide wheelchair services to visitors and patients
7. Assists visitors with public transportation access
8. Activates alerts for Regulatory agency unannounced visits
9. Maintains clergy log and validates clergy parking passes
10. Answers guest, staff and patients questions or directs to the appropriate personnel when necessary
What You Need to Be Successful:
POSITION REQUIREMENTS:
Licensure/Certification/Registration
Required: NA
Preferred:
Other:
Life Support Certification: (Check all that apply)
Basic Life Support – Health Care Provider (BLS-HCP) Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS) Neonatal Resuscitation Program (NRP)
Education/Knowledge (see attached explanation sheet)
Attained Level: High School Diploma or Equivalent (GED) is required
Preferred:
Completed Course Work/Program:
Applicable Experience
Experience (years): Required: 1 to 3 years Preferred: Medical Terminology
Experience (describe required & preferred): One year experience as a Telephone Attendant/Operator using computerized equipment and
Technical/Clinical Skills
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Microsoft Office Suite Skill Level (see attached explanation sheet)
Word: Basic Excel: Not applicable
PowerPoint: Not applicable Access: Not applicable
Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
Standard Office Equipment (list): Computer, facsimile, Answering Machine
Medical Equipment (list):
Other: PBX
Communication Skills & Abilities (see attached explanation sheet)
Select highest applicable level: Effective Oral/Written Skills and Provide Empathy
Bilingual: X Required Preferred Language: English
Other Language:
Problem Solving/Analytical Skills & Abilities (see attached explanation sheet):
Entry level services: Work requires the skills to read and understand instructions, add and subtract numbers.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.