Collision Administrator Details

Collision Administrator

AutoNation - AutoNation Collision Center Gilbert - Chandler, AZ

Employment Type : Full-Time

AutoNation Collision Center GilbertPosition OverviewThe Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer's method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer's signature on repair order; provide customer with a copy
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
• Distribute the mail daily
• Post all funds received from the repair of a vehicle to the appropriate repair order
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs
  

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position (preferred)
• Professional appearance
• Excellent oral and written communication skills