Collections Specialist/Customer Service Representative
Employment Type : Full-Time
We are closely monitoring the news as the situation around the coronavirus (COVID-19) progresses.
As an essential business, NOTHING is more important to American Leak Detection than the safety of our staff and clients. As a result, we are taking all precautions to create a safe work environment for our staff.
The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. We are always seeking qualified individuals to join our team!
What We Offer
- Medical insurance
- Vision and dental insurance
- Paid time off
- 401(k) plan
- Competitive salaries
- Team environment
Responsibilities
- Oversee all aspects of collecting payments due from accounts receivable including: identify overdue payments, conduct follow-up phone calls with customers, contact customers through mail and email, address customer questions/concerns, and work with management team to resolve invoice issues.
- Answers calls, take notes, and record information accurately such as customer's name, address, service needs, etc.
- Provides professional and courteous service to all customers
- Fields customer questions and complaints and escalate to appropriate staff when necessary
- Prepares work orders, schedules service calls, and dispatches technicians to the appropriate jobs.
- Dispatches service orders and relay messages via phone, email, text, or other communication mediums
- Writes reports, business correspondence, and procedure manuals
- Effectively presents information and respond to questions from managers, other employees, clients, customers, and the general public
- Calculates figures and amounts, such as discounts, interest rates, commissions, proportions, and percentages, knowledge of area, circumference, and volume.
- Files and organizes daily paperwork
Qualifications
- Attention to detail
- Strong computer skills
- QuickBooks knowledge required
- Excellent communication skills
- Ability to multitask
- Experience working with maps a plus
- Bi-Lingual (Spanish and English)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.