Collections Representative Details

Collections Representative

Crescent Bank - Carrollton, TX

Employment Type : Full-Time

About the Position:
Using excellent customer service skills, a Collections Representative at Crescent Bank works to successfully collect past due loan payments from our customers. This is a critical role in our organization and ultimately helps in achieving our overall company goals and ensuring company profitability. Majority work from home permitted in this role after training period.

The person in this role will have a “Put The Customer First” mentality and be able to effectively and efficiently use our in-house call model to be able to accept 200+ calls daily and average speaking with 10-20 customers daily. An ideal candidate for this role will also take ownership of their work and be engaged in meeting and exceeding Quality Assurance guidelines at a level of 90% or above. Someone who takes pride in their ability to be a reliable teammate by meeting and exceeding established attendance guidelines will be a critical piece of this role.

What we are looking for:
To find success in this position, a candidate should have excellent customer service skills with prior collections or customer service related experience. Great time management skills and the ability to use time productively and efficiently will also contribute to success in this position.

About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

We are proud to offer the following key benefits:

• Workplace flexibility for eligible positions
• All the insurance programs you’d expect- health, dental, vision, life, disability, + more
• Multiple types of paid time off
• Retirement program with company contribution
• Paid parental Leave
• Award-winning Wellness programs
• Tuition Reimbursement
• Payroll on Demand- access your pay when you need it most.

• 1 year of customer services related experience required
• Previous collections experience preferred.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• General knowledge and understanding of handling customer service calls in a call center environment.
• Preferred knowledge of collections operations, consumer loan contractual obligations and the Fair Debt Collections Practices Act.
• Ability to use one's time effectively and productively.
• Shows great care and attention to detail.
• The ability to adapt to change easily.
• Manages unexpected situations.
• Ability to take ownership for meeting the goals of the job.