Collections Clerk
Employment Type : Full-Time
Responsibilities: The primary responsibilities of the position consist of, but are not limited to splitting time between review of credit risk and collection of delinquent accounts.
Regular responsibilities include:- Review delinquent accounts and contact customers regarding overdue amounts.
- Review the risk associated with new and ongoing credit accounts
- Negotiate settlements with delinquent accounts
- Issue demand letters and escalate accounts for legal action or bad debt write-off
- Maintain clean reconciled customer account balances
- Collect for high activity accounts such as Fortune 100 companies
- Handle and manage incoming and outgoing phone calls, e-mail correspondence, and other communications
- Resolve invoicing, cash application, and sales tax concerns
- Process new customer credit applications and account setups
- Process manual bank deposits
- Incorporate Alta's Guiding Principles into daily activities
- Performs other duties as assigned
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
Qualifications: Must have solid (3+ year's) phone collection experience in a direct customer contact environment
Excellent communication and interpersonal skills required. Team oriented Proficient in Microsoft Excel and Outlook. Very comfortable with proprietary software. Working knowledge of all office equipment (i.e. phone, fax, copy machine, computer, etc.).