COLLECTIONS ANALYST Details

COLLECTIONS ANALYST

Clarivate - Phoenix, AZ

Employment Type : Full-Time

COLLECTIONS ANALYST

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world’s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world’s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

OVERVIEW

Maximize cash collections while providing "best in class" customer service as part of an international Collection team.
Job Summary

Researches account activity and resolves past due accounts through extensive contact with customers. Collections Analyst is expected to support policies, procedures and change initiatives as needed by management. In addition, a Collections Analyst may be required to assign tasks to team members and ensure the timeline is met.

Essential Duties and Responsibilities include the following.

To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow and minimizing bad debt write-offs

• Responsible for managing a portfolio of between 200-300 accounts in the US and International.
• Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
• Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.
• Reviews deadlines for collection action events, initiates collection activities.
• Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers.
• Performs severance activities after approvals; stop service, cancellation & container removal.
• Maintains records of all delinquent accounts by logging collection notes and dispositioning results in a tracker
• Responds to email and telephone inquiries from customers and interviews customers by phone to investigate escalated complaints.
• Prepares Collection Reports for Management as requested.
• Under direction of Management, may be required to assign tasks to team members and ensure the timeline is met.
• Performs advanced duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write offs.
• Evaluates moderately complex customer records and recommends severance activities including stop service, cancellation or write off.
• Works reconciliation of customer records on sensitive accounts by engaging customer and internal WM constituents to work the open issue(s) to resolution.
• Evaluates customer credit limits based on payment history, purchase activity and customer credit reports.
• Responsible for special projects assigned by the Management.

Key Competencies

• Four years high volume business to business collections experience.
• Global experience is a plus.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, including Pivot tables and V-Lookups.
• Strong ability to interact and communicate effectively, orally and in writing
• Working experience of order to cash systems such as SAP, Get Paid, Net Suite, Sales Force is a plus.
• Problem solving skills.
• Able to prioritize and manage multiple responsibilities.
• Strong attention to detail.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.

Education: Bachelor’s degree or equivalent work experience

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Remotely:

• Temporarily due to COVID-19