Cloud Solutions Architect Details

Cloud Solutions Architect

The Vertex Companies, Inc. - Boston, MA

Employment Type : Full-Time

Company Overview: Optistar Technology Consultants (www.optistartech.com), a VERTEX Company, is a small, growing multi-national managed IT service provider (MSP). We offer a fun, fast-paced team environment of highly skilled professionals who truly care about our customers and employees. We have a dynamic and positive culture with an education-focused philosophy. Bring your creative energy and love for learning along with a great attitude and desire for success! We're not just another company name on your resume, we're your opportunity for long-term career growth.
Our parent company, The Vertex Companies, Inc. (www.vertexeng.com), is an employee-owned AEC firm that offers forensic, engineering, construction, and environmental solutions. We have approximately 500 employees that work out of 25+ offices throughout North America.
In late 2013, VERTEX implemented an Employee Stock Ownership Program (ESOP) which all U.S. Optistar Employee-Owners enjoy the benefits of. VERTEX’s employee-owners help our clients identify and mitigate risks to a project’s physical, environmental and economic well-being; it drives every decision we make.Responsibilities:Cloud Solutions Architect - Boston, MA or Weymouth, MA
Basic Functions

• Design and execute the technical implementation for Microsoft infrastructure and cloud computing services.
• Assist in the development of detailed project specifications and implementation plans
• Support services for Microsoft related technologies:
  • Windows Server
  • Exchange
  • SQL
  • Azure Iaas and PaaS
  • EM+S
  • O365 (Exchange Online, Teams. Email Migrations)
• Support services for virtualization technologies: VMware and Microsoft.
• Support Services for On-Premise Servers
  • Linux
  • Windows Server
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Experience with Powershell and Azure CLI
• Working knowledge of Microsoft Teams
• Work up to five or more projects at a time
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Support disaster recovery solutions.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Document maintenance for all computer systems and network infrastructure.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Work through project tickets and phases as assigned by a Project Manager.
• Enter all work as service or project tickets in ticketing system.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.

Qualifications:

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
• 7+ years of IT experience.

Pluses:

• Experience working in a consulting or MSP environment preferred
• AutoTask Experience a big plus

EEO Statement:VERTEX is an equal opportunity employer committed to workforce diversity. M/F/D/V. 11 Background Check Required. Criminal/Education/Identity*****: We reserve the right to modify or revise the Job Description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law