Cloud Solutions Architect
Employment Type : Full-Time
Company Overview: Optistar Technology Consultants (www.optistartech.com), a VERTEX Company, is a small, growing multi-national managed IT service provider (MSP). We offer a fun, fast-paced team environment of highly skilled professionals who truly care about our customers and employees. We have a dynamic and positive culture with an education-focused philosophy. Bring your creative energy and love for learning along with a great attitude and desire for success! We're not just another company name on your resume, we're your opportunity for long-term career growth.
Our parent company, The Vertex Companies, Inc. (www.vertexeng.com), is an employee-owned AEC firm that offers forensic, engineering, construction, and environmental solutions. We have approximately 500 employees that work out of 25+ offices throughout North America.
In late 2013, VERTEX implemented an Employee Stock Ownership Program (ESOP) which all U.S. Optistar Employee-Owners enjoy the benefits of. VERTEX’s employee-owners help our clients identify and mitigate risks to a project’s physical, environmental and economic well-being; it drives every decision we make.Responsibilities:Cloud Solutions Architect - Boston, MA or Weymouth, MA
Basic Functions- Design and execute the technical implementation for Microsoft infrastructure and cloud computing services.
- Assist in the development of detailed project specifications and implementation plans
- Support services for Microsoft related technologies:
- Windows Server
- Exchange
- SQL
- Azure Iaas and PaaS
- EM+S
- O365 (Exchange Online, Teams. Email Migrations)
- Support services for virtualization technologies: VMware and Microsoft.
- Support Services for On-Premise Servers
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Experience with Powershell and Azure CLI
- Working knowledge of Microsoft Teams
- Work up to five or more projects at a time
- Administer hosted and cloud solutions for customers using technologies that meet their requirements.
- Support disaster recovery solutions.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Document maintenance for all computer systems and network infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses as they occur.
- Work through project tickets and phases as assigned by a Project Manager.
- Enter all work as service or project tickets in ticketing system.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
Qualifications:- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
- 7+ years of IT experience.
Pluses:- Experience working in a consulting or MSP environment preferred
- AutoTask Experience a big plus
EEO Statement:VERTEX is an equal opportunity employer committed to workforce diversity. M/F/D/V. 11 Background Check Required. Criminal/Education/Identity*****: We reserve the right to modify or revise the Job Description in part or in its entirety. Reasonable accommodations will be made in accordance with governing law