Clinical Supervisor
AbleTo - New York, NY
Employment Type : Full-Time
AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high-cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.
The Primary Responsibilities:
- Complete clinical review of initial assessments conducted by AbleTo Therapists (LCSW's) to ensure that eligibility and exclusionary criteria are considered.
- Determine program enrollment dispositions and treatment recommendations based on assessment outcomes.
- Provide clinical consultation to AbleTo Therapists (LCSW's) that reflects clinical best practice regarding risk, treatment planning, and care coordination, and targets the participant's primary complaints and identified needs.
- Ensure documentation is thorough and clearly defines eligibility concerns and recommendations, and aligns with quality requirements for re-engagement and follow up with the participant.
- Provide clinical support and network training to ensure initial assessments requiring review are conducted in compliance with AbleTo standards.
- Develop strong and collaborative consultative relationships with AbleTo Therapists (LCSW's), by providing concrete guidance and feedback with regards to their assessment, intervention and risk management activities.
- Liaise with the AbleTo Sr. Clinical Team to provide feedback about assessment processes as well as feedback about any LCSW performance concerns.
- Conduct risk assessment, crisis intervention, triage and any care coordination necessary following a clinical escalation from the AbleTo Engagement Center, Service Center or Joyable coach community.
- Provide crisis consultation to AbleTo LCSWs who contact the AbleTo provider Urgent Clinical Matters Hotline.
- Act as a liaison between the Engagement Center and the Sr. Clinical Team.
- Engage in required timely workflows, documentation, volume tracking, and interventions.
- Attend weekly oversight meeting with assigned Sr. Clinical Manager, as well as the customary weekly, monthly and quarterly Sr. Clinical Team Meetings.
- Participate in the development and delivery of training to the Engagement Center (non-clinical) staff.
- Participate in the delivery of training to health plan partner case management teams.
- Coordinate with referrers when necessary to clarify eligibility criteria for referrals made to AbleTo, and to ensure clinical recommendations for members redirected to a different level of care is clear and collaborative.
- Work closely with the Sr. Clinical team to implement the Company's overall care coordination efforts and quality management protocols.
Other Responsibilities:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Quality Management Responsibilities:
- 75% of the Assessment Coordinator position is spent on oversight of participant safety and participant satisfaction.
Information System Access:
- Google, Zoom, EnAbleTo, Looker, iCims
Position Requirements
Education/Experience:
- Master of Social Work (LCSW required)
- Minimum of five years post MSW required
- Clinical practice experience that includes conducting mental health assessments with adults, performing crisis assessment and intervention, and engaging in triage and care coordination
- Supervisory experience a plus
- Ability to provide clinical consultation regarding risk assessment and crisis intervention to LCSW's within a national tele behavioral health network
- Knowledge of medical and behavioral health conditions and comorbidities
- Ability to act as a liaison between AbleTo's clinical team and other managed care teams to coordinate care
- Ability to collaborate interdepartmentally
- Ability to self manage in a remote position
- Position is full-time, five days per week with a minimum of one permanent weekend day (e.g., Tuesday - Saturday; Wednesday - Sunday; etc.)
Personal traits: In addition to the technical requirements for this specific position, AbleTo seeks candidates that:
- Thrive in team environments demonstrating collaborative communication skills and engagement, are accepting of feedback and open to guidance from others.
- Strong leadership qualities that support growth and professional development of others
- Ability to work independently and take initiative
- Personal ownership of assignments and responsibilities
- Ability to plan, execute, and monitor results, improving on a continuing basis
- Resilience and grit to ensure task completion even in the face of adversity
- Discipline and organization to handle multiple tasks simultaneously and with appropriate prioritization
- Openness to learning from others and developing new professional and personal skills
- High energy and positive ambition to grow within role and field
- Balance of curiosity, humility and assertiveness
- Professional written and verbal communication skills, presentation, attitude, and demeanor
- Creativity and visioning
CCPA Employee and Applicant Privacy Notice
This Privacy Notice for California Employees (the "Notice") applies solely to all job applicants, employees, owners, directors, officers, and contractors (collectively referred to in this Notice as "employees") who reside in the State of California ("you"). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this Notice.
We are committed to protecting the privacy and security of the information we collect and to being transparent about the purposes for which we use your information. This Notice sets forth our policies and practices for handling the information we collect and use in the employment context.
I. Categories of Personal Information We Collect
When a person applies to join our team or over the course of a person's employment, we may collect the following categories of personal information. We collect and use this information only as permitted or required by, and in compliance with, law.
- Contact Information, including name, alias and other names, email address, telephone or mobile phone number, address, Social Security Number, driver's license number or state ID card number, passport number, and other unique personal identifiers associated with you or other beneficiaries such as your spouse or child;
- Sign-In and Device Information, including username and password, account name or number, and other online or device identifiers, Internet or other electronic network activity information such as browsing and search history and information regarding interactions with websites and applications, our systems, and networks;
- Educational, Professional, and Employment-Related Information, including employment, employment and education history, professional licenses, marital or domestic partner status, date of birth, age, gender, classifications protected under state or federal Equal Employment Opportunity laws (such as race or national origin), medical condition or information, and health insurance information and policy number;
- Geolocation data, including badge access.
- Biometric information, including imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, or voice recordings and keystroke patterns or rhythms, gait patterns or rhythms, and other characteristics that can be used to establish identity; and
- Financial Information, including bank account, billing address, and information about your income and account balances.
II. Purposes for Which Personal Information Is Used
We process your personal information for the following business purposes:
- Determining your eligibility for a position with the company, including processing your application, assessing your fit with us or for a specific role, conducting interviews, carrying out background and reference checks in accordance with law, and keeping records related to our hiring process;
- Managing compensation, benefits, and employment-related expenses, including payroll processing, managing salaries and expenses, managing corporate credit cards and expense reimbursements, as well as administering equity, compensation, bonus, and insurance programs;
- Managing professional development, performance, and conduct, including responding to complaints of misconduct, managing conflicts of interest, conducting performance appraisals, supporting career development, and managing whistleblower programs;
- Protecting the company against illegal activity and other misconduct, including by detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- Undertaking activities to verify and maintain the quality, safety, and performance of our products and services, including product and service testing, research, and development;
- Complying with our legal obligations, including those related to tax and anti-discrimination laws; and
- Other routine business purposes.
III. Contact Information & Updates
We may update this Notice from time to time, in which case the revised Notice will be posted to our intranet or provided to you in writing, by email, or mail. If you have any questions or comments about this Notice and the ways in which Company collects and uses your information as described above, please do not hesitate to contact us through the HR Department at hr@ableto.com.
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AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.