Employment Type : Full-Time
· Clinical Services Pharmacy Technician/Remote (Work At Home) Irving TX area only · Job Description The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Required Qualifications · Requires High School Diploma · Must have an active Pharmacy Technician in Texas · Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire · Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting · Excellent communication skills · Experience using multiple computer applications simultaneously and strong data entry skills · A positive, proactive attitude with a passion for customer service · Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications · Bilingual in Spanish Additional Information Must be within commutable distance from Irving TX. Job Type: Full-time Benefits: Schedule: Education: Experience: License/Certification: Work Location: Company's website: COVID-19 Precaution(s):