Employment Type : Full-Time
Clinical Practice Ldr, Neonatal/Pedi - (3170106) Description Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth. Age Infant (0-1 years of age) Pediatric (1-12 years of age) Adolescent (13-18) Adult (19-64) Geriatric (65+ years of age) Culture - Competence to perform job responsibilities is based on population served; including but not limited to American Indian, Asian, Black, Hispanic, White and persons of alternative Sexual orientation. Demonstrates knowledge of how to assess the meaning of culture for individual clients and client groups, encourage open discussion of differences, and respond to culturally biased cues. Demonstrates knowledge of how to work with a wide range of people who are culturally different or similar to themselves and establish avenues for learning about the cultures of these clients. Spiritual - Competence to perform job responsibilities is based on population served; including but not limited to Buddhist, Christian faiths, Judaism, Muslim and other. Respects faith when interacting with the patient. Allows patient to guide treatment plan based on values and spiritual guidelines. LEADERSHIP COMPETENCY Establish Common Vision and Goals: Strengthen staff understanding of organizational values and create an environment focused on achieving a common vision and goals. a. Translate vision and strategy into concrete work activities. b. Act as a liaison to accurately represent the concerns, ideas, and views of both staff and upper management to ensure decisions are aligned with organizational goals. c. Develop challenging but achievable SMART goals for direct reports that align with department goals. Communicate Effectively: Effectively send and receive information to reach mutual understanding and meaning. a. Convey information to frontline staff that ensures understanding of the rationale for decisions and how they impact their work. b. Promote and support new and creative ideas. c. Actively listen, use appropriate body language, have empathy and reflect what the other person is saying to ensure full understanding of content, context, and meaning of messages. Act with Integrity: Adhere to moral and ethical principles; be honest; and act with consistency of values, principles, expectations, and outcomes. a. Carry his/her own fair share of the workload and approach challenging tasks with a "can-do" attitude. b. Earn others’ trust by telling the truth, matching actions to words, keeping confidences, applying policies consistently, and treating staff equitably. c. Maintain stability; approach challenging situations with optimism, positive messaging, and transparency. Engage, Motivate & Develop People: Engage, recognize, reward, and motivate people to achieve excellence in their work. Develop the skills and potential of each individual to be able to meet the organization’s future needs. a. Provide on-going feedback, information, support, and resources to continually develop employees. b. Engage staff by being available and providing opportunities to take on new challenges and develop critical skills that increase performance capability. c. Regularly thank, recognize, celebrate, and reward people. Build Strong Teams: Create a positive team environment and promote effective teamwork within units and cross functionally. Hold people accountable for reaching agreed-upon outcomes. a. Collaborate with others (peers, physicians, etc.) to develop strong working relationships and foster teams that build trust and achieve goals. b. Manage conflicts effectively by identifying and addressing causes, mediating conflicts among team members, and reaching mutually agreed-upon outcomes. c. Build high performing teams by defining roles and responsibilities, assessing team members’ strengths, and matching strengths to roles. Build and Manage Relationships: Build and maintain strong relationships based on trust and respect. a. Foster constructive and effective relationships by developing rapport, using diplomacy, and building a safe environment for dialogue around issues facing the department. b. Foster collaborative networks and relationships within teams and across departments to accomplish work. c. Be present with staff; regularly reach out to better understand their needs, responsibilities and challenges, and help them achieve desired results. Service Excellence: Consistently meet and manage patient, family, internal and external customer expectations and uphold the highest service standards. a. Translate and communicate service standards and expectations to staff in understandable language and actions. b. Develop and implement work plans with actionable components and measurable outcomes that meet customer needs and expectations; advocate for patients, families, and other customers. c. Obtain first-hand customer, patient, and family feedback; provide service recovery when appropriate; and recommend action plans based on trended reports. Foster Continuous Improvement: Foster the organization’s ability to continuously improve, innovate, lead change, and achieve positive future outcomes. a. Understand departmental quality initiatives and translate staff role in compliance. b. Proactively monitor key performance indicators and utilize data to make real-time adjustments. c. Involve key people in implementation of change; explain rationale for change and approach change initiatives with a "can-do" attitude. Business Acumen: Execute the strategic initiatives and business operations necessary to achieve cost, quality, and service outcomes. a. Consistently identify opportunities for better, faster, and/or less expensive ways to do things. b. Instruct staff on tasks, goals, processes, and performance standards and delegate tasks to staff appropriately. c. Track departmental financial performance data and make recommendations for adjustments as needed to meet financial targets. Compliance: Adheres to all organizational policies, procedures, regulatory and statutory rules, acting promptly on all potential discrepancies. Takes effective corrective action and /or informs appropriate individuals that a compliance breach has occurred. a. HIPAA: Protects the privacy of patient data written, electronically and verbally. b. Code of Organizational Ethics/Compliance: Understands and adheres to Duty to Comply, duty to Act in an Ethical Manner, Duty to Participate in Education & Training, Duty to Participate in Auditing and Monitoring, Duty to Participate in an Investigation and Obligation to Report. c. Non-Harassment: Maintains safe and secure work environment by refraining from physical violence, threats, intimidation and other types of harassment, verbal and non-verbal. d. Environment of Care/ Infection Control: Performs duties related to providing a safe environment and prevention and control of infection. e. Organizational Policies and Procedures: Is knowledgeable of, understands and adheres to all applicable departmental and organizational policies & procedures. f. Safety: Understands safety risk in area and develops plan to ensure employee and patient safety. Experience Minimum Required 3-5 years RN experience with NICU, Level 2 or 3 Nursery experience Experience Preferred/Desired 5 year’s work experience as an RN as above plus leadership experience as committee chair and/or resource nurse Education Minimum Required BSN Education Preferred/Desired N/A Training Minimum Required N/A Training Preferred/Desired N/A Special Skills Minimum Required See department competency checklist Special Skills Preferred/Desired N/A Licensure and/or Certifications Required Registered Nursing License AHA or ARC BLS NRP PALS within one year of hire Licensure and/or Certifications Preferred/Desired N/A
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
POPULATION SERVED
Patient Identification - Introduces self, confirms patient ID and verifies site or exam prior to procedure or treatment according to hospital policy.
1. CLINICAL JUDGMENT
o Uses knowledge and expertise to identify potential problems and/or resources for patients and families.
o Assists in the coordination of patient care conferences with staff to help ensure best caring practices and outcomes for patients and families.
o Shares responsibility for nursing process and outcomes, providing staff performance coaching for process and quality improvement.
o Encourages staff to provide input and make decisions to improve patient and family care and the work environment.
o Systematically evaluates the department's standards for care and scope of practice, redefining them when needed based on new evidence.
o Oversees daily department operations in collaboration with the department leadership team, staff, and interdisciplinary stakeholders.
o Evaluates the technology resources available for patient care, seeking staff input during the decision making and selection processes, as well as during ongoing use.
2. COLLABORATION
o Role models, teaches and/or mentors professional leadership and accountability for nursing's role within the health-care team.
o Designs, implements, and evaluates nursing care models in collaboration with the nurse manager.
o Leads and participates in departmental and hospital programs, committees, and special projects to achieve desired outcomes.
o Oversees compliance with regulatory requirements for the department and corrects items of concern.
o Assists with coordination and presentation of department staff meetings.
3. SYSTEMS THINKING
o Recognizes, responds, and provides follow-up for all issues, concerns, and suggestions on behalf of the patient population and staff with guidance from the nurse manager.
o Analyzes and provides timely follow-up, in collaboration with nurse manager, on identified safety concerns, near misses, critical incidents and sentinel events and provides leadership in system redesign to promote a culture of safety for patients, families, and staff.
o Assumes accountability for daily operations at the unit level - assumes resource role or patient assignment as needed.
o Allocates resources and coordinates staffing schedule to optimize patient care and services.
o Provides input regarding the development and assists in monitoring the operating and capital budget. Makes recommendations regarding strategies to improve efficiency and reduce costs.
o Integrates knowledge of organizational mission, goals, and systems into the development of staff and patient strategies and department growth.
o Shares responsibility for the outcomes of quality improvement initiatives, contributes to improvement efforts, and champions change by identifying obstacles and requesting resources for effective improvement programs.
o Evaluates the efficiency of department daily operations and supports cost-effective resource utilization and financial outcomes.
4. Professional Development: Acquires and maintains current knowledge and competency in nursing professional practice.
o Involves staff in projects that encourage and provide opportunities for professional development.
o Sustains personal professional curiosity and willingness to explore new knowledge and ideas.
o Seeks constructive feedback regarding his or her own practice
o Participates in ongoing educational activities related to practice area and professional issues
o Seeks/maintains specialty certification as appropriate
5. Authentic Leadership
o Contributes to an environment that facilitates development of clinical expertise of staff by role modeling, teaching, and coaching/mentoring.
o Acts as a role model and steward to the shared vision, mission, values, and service excellence standards of the organization and the Department of Nursing
o Promotes cohesive work teams and constructive conflict resolution, actively supporting intra- and inter-disciplinary teamwork, within the department.
o Assists with personnel selection and staff development-participating in staff interviews, setting clear staff performance expectations, encouraging staff development, and completing timely performance evaluations-including staff input in each process.
o Demonstrates reflective leadership and uses self-appraisal, performance appraisal, Department Director input, and peer review to assist with professional development.
o Supports staff participation in continuous improvement efforts and facilitates their contribution.
o Makes recommendations for personnel action related to hiring, transferring, advancement, suspending, merit awards, etc
o Conducts coaching and feedback with collaboration from nurse leader.
o Interviews, hires, and oversees the orientation of new employees considering departmental, divisional, local and individual employee needs as basis of decisions
o Serves a clinical leader/coach/mentor to staff
o Demonstrates consistent leadership in the maintenance of a fair and just culture
Qualifications
JOB SPECIFICATIONS
Primary Location: NH-Dover-WDH Main Hospital Work Locations:WDH Main Hospital 789 Central Ave Dover 03820 Job: Nursing-Management Organization: Wentworth-Douglass Hospital(WDH) Schedule: Part-time Standard Hours: 36 Shift: Day Job Employee Status: Regular Recruiting Department: WDH Women & Childrens Center Job Posting: Sep 24, 2021