Clinical Nurse Manager (must have 5 yrs of management and looking for Specialty Pharmacy/Disease Education/Telephonic experience)
Employment Type : Full-Time
Company Description
As one of the largest and most respected specialty pharmacies, BioPlus creates a meaningful difference to our patients, prescribers, payers, and pharmaceutical partners.
Our 2 - Hour Patient Acceptance Guarantee gives a quick response to prescribers and patients for critical, time - sensitive treatments. As we continue to grow, we need exceptionally talented, bright, and driven people. If you would like to help us continue to be the innovative leader in our industry, this is your chance to join our team.
Job Description
Position Summary:
Responsible for the management of Nurse Clinical Coordinators involved in communication and caring for patients receiving specialty infusions as well as patients receiving specialty pharmacy therapies.
Essential Functions:
- Develop and manage processes for coordination of care by the Nurse Clinical Coordinators for specialty infusion patients, specialty patients and clinical programs.
- Obtain, enter and update referral information in EMR.
- Discuss insurance limits and parameters of policy with patients prior to beginning services.
- Act as a liaison between home health agencies, home infusion center and physicians to coordinate admission to services and discharge from service, plan for patient care and establish Plans of Treatment.
- Oversee the referral process and maintenance of EMR.
- Coordinate therapeutic monitoring pertinent to therapy with home health care agency, laboratory and specialty infusion center pharmacy.
- Coordinate pharmacy schedule with delivery of drugs and supplies. Verify disposable supplies are packed and are appropriate for patient needs.
- Coordinate with physician home health care agency, laboratory and specialty pharmacy for injectable self-administration teaching, lab coordination and shipment arrangements.
- Coordinate patient care at refill establishing current response to therapy and ADR/Adherence occurrences, forwarding all clinical calls to appropriate clinician, under the supervision of the pharmacist
- Provide in-services on performance of required infusion related tasks to home health agency personnel and others as necessary.
- Communicate, be a resource and establish guidelines internally with the clinical and management Staff and externally with the home health care agencies for IV therapy protocols and product use.
- Responsible for management of Nurse Coordinators including but not limited to new employee orientations, 90-day reviews, annual employee reviews, training, competency assessments, employee discipline, work schedules and duties.
- Responsible for monitoring the productivity metrics of managed staff, to include but not limited to phone logs, emails, EMR data (progress note reports, queue workloads and flow etc.). Developing new metrics as needed to allow for ongoing productivity measurements.
- Responsible for all activities and duties of Nurse Clinical Coordinators include but not limited to appropriate communications via progress notes, arranging nursing, patient communications, health care professional communications, completing scheduling board, as well as scheduling shipments via patient contact and communication in computer system, e-mail system and verbally.
- Participate in center QA&I to ensure achievement of excellence.
- Responsible for complying with all Policies and Procedures and Pharmacy and Nursing laws and regulations.
- Quality Committee Member
Other Duties:
- Participate and perform other duties as assigned by leadership
Competency:
- Knowledge of standard medical terminology
- Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policy and procedures
- Ability to stay abreast of developments in field nursing, specialty infusion, and injectable and oral therapies
- Ability to handle challenging patients/vendors in a professional manner
- Ability to work cooperatively
- Ability to learn quickly, solve problems, and make decisions to assist our patients
- Demonstrate leadership skills
- Demonstrate excellent verbal, presentation, and written communication skills
- Demonstrate proficiency in the use of MS Office software; which includes Excel, Word and Outlook
- Demonstrate the BioPlus C.A.R.T. values;
o Competence
o Accountability
o Respect
o Trust
Qualifications
Education/Experience Requirements:
- Registered Nurse with an active license in the state employed.
- At least 5 years nursing experience required
- At least 5 years of management experience required
- Prior IV therapy or specialty pharmacy experience preferred
- Participate in any clinical program competencies as developed within company Policy and Procedures
- Meets State Board of Nursing, Health Rehabilitative Services and accreditation agencies requirements
Additional Information
BioPlus offers competitive compensation packages including health care, 401(k), growth potential, and a challenging and exciting work environment.
BioPlus is an Equal Opportunity Employer