Description: The Clinical Liaison is responsible for driving clinical action plan adoption with healthcare professionals and their support staff within a specified market. The Clinical Liaison will support their in-market team’s strategy and execution of axialHealthcare’s Risk Mitigation Services in support of key outcomes. The ideal candidate should be an outgoing, self-motivated, creative, highly organized, energetic, and professional individual that is detail and goal oriented. The candidate should enjoy interacting with healthcare practices over the phone in order to introduce services and build a strong and lasting partnership. This role reports to the Market Lead and is part of axial’s market engagement team.
Responsibilities
- Represent axialHealthcare in interactions with healthcare practices, providers, or members
- Engage clinical practices and providers through verbal, in-person and written communication to build strong relationships, conduct practice assessments, and work through relevant clinical action plans
- Develop rapport with clinical practices and providers, especially practices that provide resistance in desire to engage
- Tailor communication to each practice to best leverage axial’s products and services relative to the provider’s needs
- Drive outcomes and goals designed to promote best practices surrounding opioid prescribing and care management via clinical action plans
- Provide routine follow-up to clinical practices as needed to support adoption of Risk Mitigation services
- Practice discretion and sensitivity when working with sensitive/confidential data in accordance with HIPAA regulations
- Provide escalation to the Market Lead as appropriate and support their engagements with providers
- Provide continuous feedback to enhance the outreach strategy and product development
- Adhere to Axial information security and privacy requirements
. Requirements:
- Bachelor’s degree in healthcare related field with current, valid clinical license
- Self-starter with start-up mentality to help build solutions, think critically, and adapt quickly
- Ability to build genuine rapport with providers and comfortable with having difficult and sensitive clinical conversations
- An intrinsic drive and desire to achieve goals and exceed expectations
- Understanding of how their role drives the company’s goals and each small detail can make a large impact
- Customer-service oriented with exceptional follow-through and follow-up
- Willingness to evolve and improve and comfortable with constructive feedback
- Ability to solve problems creatively
- Strong written, verbal, and in-person communication skills
- Comfortable and self-disciplined to work in a dynamic and remote environment
- Strong organizational skills and attention to detail
Preferred Qualifications
- Background and/or experience in healthcare with an understanding of pharmacotherapy and procedures around pain management, behavioral health and medication-assisted treatment
Job Type: Full-time