Our clients are extremely valuable, therefore, developing a trusted relationship is paramount to our success. The Client Success Specialist (CSS) will execute full client management and is actively involved in all phases, including client onboarding, quarterly business reviews, client renewals and client campaign initiatives. The CSS will possess excellent communication, project management, and customer services skills. As a trusted client partner, you are constantly focused on a positive client experience above all else.
Required/Demonstrated Skills:
- You possess impeccable relational skills and can create win/win environments for all parties involved.
- You have a consultative approach and a collaborative nature, you enjoy building relationships.
- You work with customers to ensure they are leveraging our services and solutions effectively and finding value in the service we provide.
- You are an overall team player willing to jump in and support wherever possible.
- Culture advocate, actively participating to ensure a great employee and team experience.
Duties / Responsibilities:
- Prepares and conducts strategic internal and client kick-off meetings.
- Manages client interactions, ensuring continuation of services, ensures that upsell and expansion opportunities are provided and utilized with customers.
- Supports efforts to mine and develop an understanding of customer feedback and drive closed-loop process.
- Manage large client portfolio and help to maintain above average industry retention rates.
- Manages client information preparing content, and regularly updating CRM and project work items.
- Sets expectations, develops and communicates implementation project timeline and defines the onboarding process.
- Facilitates client communication during the onboarding phase and beyond.
- Advocates client needs/issues cross-departmentally.
- Actively participates and takes ownership during implementation meetings.
Qualifications:
- Excellent client management and project management abilities.
- Consultative and collaborative in nature.
- Impeccable written and verbal communication skills.
- 3+ years in client success, client experience, project management, account management or equivalent history in client services role is a plus.
- Detail oriented and analytical.
- Strong team player who thrives in a multi-tasking environment and can adjust priorities quickly.
- CRM experience preferred.
- Bachelor’s degree preferred.
This full-time position offers a competitive base salary and a full benefits package. We are serious about our commitment to our staff's health, well-being, and happiness by also offering professional growth and development opportunities, weekly team lunches and events, an extremely rich and generous benefit offering, as well as 401k, and profit-sharing program.
Job Type: Full-time
Salary: $18.00 to $20.00 /hour
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Company's website:
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place