Client Success Coordinator - Mid-Market Details

Client Success Coordinator - Mid-Market

Ideoclick - Seattle, WA

Employment Type : Full-Time

Ideoclick is a Seattle based company, founded by former Amazonians, offering a suite of services to empower brands to successfully drive their eCommerce business. We provide strategic advisory and business planning, pricing strategy, marketing, content creation and optimization, catalog management, inventory management, and reporting data and software for our diverse set of clients.

Our high-quality, global customer base includes businesses such as Clorox, Kellogg’s, Unilever, CVS and many other top brands and retailers. We’re an entrepreneurial organization that is growing fast and looking for a Client Success Coordinator to join our team!

In this role, you will be a passionate client advocate within Ideoclick, with the ability to drive client success and satisfaction through strategic management of their business inputs. We are looking for a self-starter who is enthusiastic about retail, is deeply curious about how things work and excels at building relationships.

At Ideoclick, we work as a distributed team. While we maintain a corporate presence in Seattle, WA; our employees have the flexibility to work from the location they choose, and we are open to this role living/working anywhere in the US.

What you’ll do:

• Work with Client Success Managers to manage client relationships, inputs, and results by assisting with client communication and managing project schedules
• Assist in the development and execution of growth-focused joint business plans with the client, to include strategy, marketing, supply chain, and content creation
• Clearly communicate and deep-dive client metrics related to growth, sales, marketing, inventory, content, marketing, and ROI
• Help to coach and educate clients on key business drivers and inputs
• Coordinate with cross-functional groups on execution
• Identify and recommend internal process improvements

What you’ve got:

• 0-2 years’ experience in client or account management, consulting, business management, online marketing/eCommerce, or sales.
• Ability to ruthlessly prioritize competing deliverables in a dynamic environment.
• Experience using data to drive decisions; comfort with Microsoft Excel/spreadsheets and doing analysis
• A curious attitude and the ability to self-motivate, learn, and work in a fast-changing business environment
• Willingness to roll up sleeves and dive into the details; a “can-do” attitude
• Bachelor’s degree preferred

What’s in it for you?

• Working with a talented, dynamic, and collaborative group of people
• Competitive salary and benefit package
• Medical, Dental and Vision insurance (100% premium paid for employee, company contribution to dependent coverage)
• 401k with company match
• Work enablement stipend and transportation/remote work benefits
• Flexible working hours
• A casual, relaxed atmosphere in a modern, spacious office in the Pioneer Square area with convenient access to transit and phenomenal views of the Puget Sound and CenturyLink Field

Ideoclick celebrates and values diversity and is committed to cultivating an inclusive environment that encourages connection, collaboration, and creativity. We strive to hire, develop and retain the most talented people from different backgrounds, who bring unique views and skills to our team, and as a result are inspired to reach and do amazing work every day. We are committed to equal employment opportunity regardless of race, color, ethnicity, national origin, ancestry, religion, gender, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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