Client Services Representative Details

Client Services Representative

Kleinfeld Bridal - New York, NY

Employment Type : Full-Time

Client Services Representative

Position: Client Services Representative

Location: 110 West 20th St, NYC

Desired start date: As soon as possible

Overall responsibilities: The Client Services Representative is the company’s first representative of support for customers and ensures they are satisfied with their phone/email experience. The Client Services Representative will mainly answer phones, voicemail, store email and order requests. In addition they will schedule appointments and enter client data.

Client Services Representative Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Assist clients with the status of their purchases and assist with their questions, needs and order requests
• Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception and Financial Services

Qualifications:

• High School diploma/GED required
• 5+ years in cash handling and customer service
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer