Client Services Representative Details

Client Services Representative

MASH Outpatient - Satellite - Los Angeles, CA

Employment Type : Full-Time

Metropolitan Animal Specialty Hospital is a 24-hour specialty and emergency veterinary hospital located in Hollywood, California. We offer specialty and emergency services and have a team of board-certified veterinarians specializing in oncology, dentistry, nutrition, surgery, internal medicine, ophthalmology, cardiology, dermatology, neurology, and emergency and critical care.

Join our passionate and dedicated team in providing top-of-the-line veterinary care for every animal and client that comes through our doors.

About Mash

• We strive to support our staff and their professional growth! We offer competitive pay, medical benefits, 401k, and paid vacation for full-time employees. We also offer a very generous employee discount.
• Learn and grow alongside our amazing team of specialists and certified technicians. With such a wide variety of specialty care at MASH, you’ll have the opportunity to build your career and gain knowledge about ten different fields of specialty veterinary medicine.

Veterinary Receptionist (Dermatology / Float)

The ideal candidate will have 3-5 years of customer service experience and at least 2 years of veterinary experience. This position's schedule includes weekends. Candidates should be professional, friendly, courteous, able to multi-task. Candidates should have basic computer skills and organizational skills as well as excellent communication and customer service capabilities. The ideal candidate must love animals and be comfortable working around them.

Requirements:

• 3-5 Years of customer service experience
• General understanding of veterinary medicine
• Great attitude with a desire to work
• Desire to exceed client expectations of service
• 2 Years of veterinary experience (specialty experience is a plus)
• Excellent organizational, analytical and customer service skills.
• Strong attention to detail
• Strong written and verbal communication skills
• Responsible, honest and accountable

Essential responsibilities include but are not limited to:

• Happily greeting clients
• Ability to communicate clearly with staff and clients
• Assisting clients with basic questions regarding pets’ health and upcoming appointments.
• Schedule and confirm appointments
• Discharge patients
• Collect and process payments in person, over the phone and online
• Securing and updating records from appointment, including uploading imaging and lab work.
• Gather all records needed for appointments
• Make sure examination rooms, waiting area and front desk area are kept clean and presentable

We are currently seeking experienced receptionists to join our team. If you are interested in this position, please submit your resume. Thank you!