Client Services Manager - Remote US Details

Client Services Manager - Remote US

AMS - Remote

Employment Type : Full-Time

About us

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

We are currently hiring a Client Services Manager to support our Banking client Goldman Sachs. This role can be based remotely within the US.

Your Role:

The Client Services Manager takes ownership for the recruitment delivery and relationship management ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS. The Client Services Manager is responsible for building strong relationships with key client contacts, driving client satisfaction and best practice.

What you will do:

• Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly.
• Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity.
• Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead.
• Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability.
• Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client.
• Understand AMS people are a key market differentiator and genuinely committed to the development of direct reports and the team.
• Lead and manage delivery team, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times.
• Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress.
• Deliver continuous improvement projects and client specific projects.
• Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and / or manage the implementation of changes.

What we need from you:

• 7+ years of previous recruitment and/or talent acquisition sourcing experience required.
• 3+ years of experience managing a team of recruiters or sourcers
• Financial Services or Banking recruitment experience required.
• Ability to quickly forge strong business working relationships both internally and externally.
• Experience of presenting to senior client stakeholders (e.g., resourcing managers), document and drive agreement to course of action.
• Experience of developing and delivering recruitment strategies and processes to improve outcomes (i.e. decreased time to hire, increased quality of hire)
• Experience working to tight deadlines in a fast-moving environment.
• Ability to liaise with and influence all levels of management to agree a change of direction or new process.
• Market intelligence and knowledge of global and subject matter expertise of local recruitment practices and employment market trends

• Demonstrable recruitment experience ideally within an in-house, RPO or MSP capacity however those with an agency background will also be considered.

Here at AMS, you’ll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:

• Stretching, challenging work
• A vibrant, diverse and collaborative culture
• Flexible working – home working available
• A competitive reward and benefits package including a profit-share plan.

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

AMS is committed to Equal Opportunities and welcomes applications from all sections of the community