Client Services Analyst Details

Client Services Analyst

Greenspoon Marder LLP - Fort Lauderdale, FL

Employment Type : Full-Time

About GM LLP: Celebrating the 40th anniversary of its founding in 1981, Greenspoon Marder is a national full-service business law firm with 200 attorneys and locations across the United States. We are ranked among American Lawyer’s Am Law 200, as one of the top law firms in the U.S. since 2015. Since our inception in 1981, our firm has been committed to providing excellent client service through our cross-disciplinary, client-team approach. Our mission is to understand the challenges that our clients face, build collaborative relationships, and craft creative solutions designed and executed with long-term strategic goals in mind. We serve Fortune 500, middle-market public and private companies, start-ups, emerging businesses, individuals and entrepreneurs nationwide.
Overview:
The Accounting Department at Greenspoon Marder LLP is seeking a Client Services Analyst to add to our team! The Client Services Analyst will be based out of our Fort Lauderdale, Cypress Creek location. This position will be responsible for legal collection services. The Client Services Analyst is a full time position and benefit eligible! Please see below for more details.
Responsibilities: Client Services Analyst Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Create and develop strong working relationships with Partners and staff professionals to review accounts and escalate as necessary.

• Analyze client AR trends, determine challenges and suggest solutions, provide regular updates to management on these matters.
• Assist in managing day-to-day collections operations; attention to large dollar aged accounts, handle account escalations.
• Follow up with clients for collections via phone calls and emails.
• Monitors and researches short payments/over payments to determine cause for discrepancy.
• Respond to client inquiries and communicate past-due accounts and invoices.
• Perform account reconciliations.
• Proactively manage A/R and communicate/work with the collections team and billing attorney to resolve and ensure timely collections of A/R.
• Consistently update the collections database with the status of collection efforts.
• Create clear and concise spreadsheets outlining billing, payments and outstanding invoices to facilitate payment of outstanding invoices.
• Develops and administers credit and collection programs.
• Send follow-up inquiries, negotiate with past due accounts.
• Follow up with Attorneys’ regarding accounts receivable, including monthly status meetings.
• Process client payments via electronic payment software.
• Special Projects.

Qualifications: Preferred Education and Experience:

• 3+ years’ experience with collections analysis and accounts receivable in law firm or professional services required.
• Bachelor’s Degree a plus.
• Strong customer service skills; ability to negotiate, influence and collaborate to build successful relationships with all levels of personnel at the firm, including Partners, Directors and Chiefs.
• Strong business judgement, strong ability to think critically and problem-solve.
• Excellent attention to detail and organizational skills with a sense of accuracy.
• Ability to communicate persuasively and interact effectively with employees and clients of varied backgrounds and levels of responsibility.
• Ability to understand, adhere to, enforce and apply department policies and procedures.
• Ability to work independently with little or no supervision and as part of a team.
• Proficiency in MS Office. Minimum of intermediate Excel proficiency, advanced Excel a plus.
• Knowledge of Elite Enterprise or 3E a plus.

Greenspoon Marder is currently not accepting resumes or referrals from search firms for this position.

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Greenspoon Marder is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._*

All inquiries will be kept confidential.

Location: 100 W Cypress Creek Rd,Suite 700, Fort Lauderdale, FL 33309

Job Type: Full-time