Do you have strong customer service and technology skills and are looking to join a dynamic customer service team to provide clients exceptional service and support?
CAE, the worldwide leader in aviation training is looking for a Customer Service Representative to join our Business Aviation Training Center in Whippany, NJ. If you thrive in a fast paced environment and enjoy helping to create a strong customer experience this role is for you!
Roles & Responsibilities:
- Greet clients in reception area and perform registration.
- Answer phones & direct calls to appropriate person.
- Prepare client materials for check-in including COD prebills, pending contracts, book bags, name badges, schedules, name tents and luggage tags.
- Responsible for complete check in process including ensuring payments are collected, contracts are signed, and clients are TSA approved and compliant with all regulatory regulations.
- Maintaining inventory of book bag supplies such as pens, pencils, welcome brochures, etc.
- Maintain client lobby and lounge area
- Daily notification of client issues and no shows to sales and training services.
- Assist with daily reports
- Assist clients with study material applications and the CAE Crew Training app
- Responsible for providing on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
- Assistance with taking messages and handling schedule changes for clients.
- Provide prompt, friendly, and efficient hospitality services, with adequate knowledge of surrounding areas, that include making entertainment and special event arrangements (i.e., sporting event ticket distribution and/or purchasing), including utilizing Internet services for mapping locations and providing other services as needed.
- Maintain company store items and inventory.
- General administrative assistance to sales and center management.
- Special projects as assigned by CSR Group Lead.
EDUCATION & EXPERIENCE REQUIRED
- High School graduate or equivalent 2 year degree highly preferred
- Hotel, concierge, travel, customer service experience preferred
- Experience in Microsoft office products including Word, Excel and PowerPoint with emphasis on MS Outlook
QUALIFICATIONS and SKILLS
Customer Service & Communication
- Proven ability to talk, listen, and help resolve conflicts
- An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results
- Must be able to communicate with all levels of staff and management
Leadership
- High level of personal integrity
- Strong customer service ethos, someone who practices what they preach
- Self-motivated, positive, enthusiastic, goal oriented
- Demonstrated ability to be flexible with the capacity to embrace change
- A passion to be the best in all that you do while maintaining a consistent focus on ethical behavior.
Problem Solving
- Able to work in culturally diverse group
- Proven ability to quickly identify and resolve problems
- Ability to gather and analyze information skillfully and with tact
- Able to use reason and sound judgment when dealing with emotional topics
You can apply directly on our web site at Client Service Representative (myworkdayjobs.com) Job code 82991
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location