Employment Type : Full-Time
Company Description At Influence we understand that a company’s brand is its future and we strive to strengthen the brands of our clients and grow along with them. We provide comprehensive marketing solutions. If you need customers, we bring them to you. This role is not remote. Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting. Salary range: $38000 - $48000 per year. Responsibilities: Informing customers of service features. Engaging in dynamic customer service procedures, standards, and policies. Effectively communicate and present the product solution and value proposition to customers. Responding to customer requests in a courteous and timely manner. Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary. Collaborate with the sales, design, procurement, and construction teams to improve workflows. Continuously improving knowledge of corporate procedures. Onboard new client accounts, which includes the collection of required documentation and client information. Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect. Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts. Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins. High school diploma or equivalent required. Prior customer service experience preferred, not required. Excellent written and verbal communication skills. Good communicator and team player. Upbeat and outgoing personality. Able to accomplish a variety of tasks in an efficient and organized manner. Problem-solving and conflict resolution skills.
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