Client Relations Specialist Details

Client Relations Specialist

Hilton Grand Vacations - Waikoloa, HI

Employment Type : Full-Time

At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii’s best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine’s 2021 Reader's Choice Awards.

Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regards to incomplete paperwork/monies for contracts and deeding of the client’s new purchase.

• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

What will it be like to be a Team Member.

At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don’t wait! Apply Today.

Qualifications

What are we looking for.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Valid Notary License and/or the ability to acquire a license
• More than 1 year of experience in notarizing contract documents
• Strong ability to optimally resolve complex customer service issues

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
• More than 3 years of related experience
• 2+ years of Supervisory experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.