Client Messaging Details

Client Messaging

Truist Financial - Cookeville, TN

Employment Type : Full-Time

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Messaging Specialist is responsible for responding to secure and non-secure inquires initiated by prospects and SunTrust Consumer and Business clients through messaging platform. Inquiries can be initiated from SunTrust.com, Online Banking, Small Business Online and/or the New Account Center. Nature of inquiries is both service and sales focused, including account servicing, general shopping and browsing, online banking support, and assistance with opening new accounts and completing an online product application.

Basic Requirements:

• Minimum 1 year sales and/or service experience
• High School Diploma / GED or equivalent work experience
• Excellent written and verbal communication skills
• Ability to support multiple client needs at the same time
• Proficient typing and PC skills.
• Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Preferred Requirements:

• 1 year Contact Center sales and/or service experience
• College degree or equivalent work experience
• Experience providing customer service and/or identifying service to sales opportunities and/or selling products and services
• Experience in a virtual environment via chat or phone while working onsite
• Basic knowledge of SunTrust products, services, and processes
• Familiar with bank systems/applications used to provide sales and service support in a chat environment
• Familiar with client facing sales and service tools. Able to consistently uncover sales opportunities and align them with client needs

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.