Client Intake Specialist
Employment Type : Full-Time
Job DescriptionFor this opening we will consider candidates from the following locations: Joplin,MO,United States |
We are seeking a Client Intake Specialist to support our Client Engagement team working with our Healthcare or Education line of business
Job Responsibilities
- Serve as the initial point of contact for all incoming client inquiries, ensuring all calls are thoroughly and accurately documented
- Resolve tier one technical or financial contract concerns or questions for assigned clients (e.g., small contract clients) in an accurate and timely manner
- Review technical questions from clients, to include a complete review of the issue, troubleshooting, problem resolution, and communication to appropriate stakeholders
- Escalate requests not within scope of responsibility to appropriate resource and ensure each task is followed to resolution
- Partner with internal technical resources to coordinate maintenance tasks, ensuring a timely and complete resolution to client inquiries
- Serve as a client liaison which may include participating in problem resolution with other internal teams, as necessary
- Accurately respond to technical questions delivered by clients and maintain detailed notes in customer database, ensuring to escalate requests outside scope of responsibility to supervisor
- Exercise exceptional customer service skills in an effort to optimize each contact with the client
- Ensure that calls are processed in strict adherence to established policies, procedures, quality standards
Minimum Qualifications
Education
- Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required. Equivalent work experience may be substituted for educational experience
- Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred
Experience
- Minimum 2 year customer service experience in a business to business environment or technical support experience required
- Minimum 1 year notifications systems experience preferred
- Minimum 1 year experience working in the healthcare, education or technical industries preferred
- Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements
- Intermediate knowledge of Microsoft Word, and Excel is required
Compensation will commensurate with experience. The pay range for this role for candidates in Colorado starts at $17.00 an hour.