Client Experience Specialist Details

Client Experience Specialist

Kenwood Dealer Group - Cincinnati, OH

Employment Type : Full-Time

CLIENT EXPERIENCE SPECIALIST

9620 Montgomery Rd. Cincinnati, OH 45242

Conveniently located near Bethesda

For specific questions, please call (513) 239-1519 for Brian Simmons, Lincoln Client Concierge

At Lincoln of Cincinnati our guests are welcome to relax, explore, and learn about our full line of vehicles and innovative technologies. These engaging experiences, test drives, demonstrations, technology immersions, and more are created by a team of polished professionals. If you pride yourself in delivering exemplary hospitality, enjoy engaging with luxury clients, and are inspired by the opportunity to deliver a best in class luxury experience, we welcome the chance to meet! Strong verbal communication, great customer service, and attention to detail are required. This is not a sales position.

Responsibilities:

• Engaging guests and sharing story of Lincoln brand and its future
• Assisting with execution of offsite public events
• Preparing for guest arrival including store opening set-up
• Creating hospitality-based “wow” moments for each guest- offering refreshments and assisting throughout their experience
• Developing relationships, including gathering and retaining guest information
• Engaging customers in Lincoln’s technologies, products and ownership privileges
• Assisting with test drives of Lincoln vehicles and introductions to client managers
• Maintaining the appearance of the Dealership by performing spot cleaning as necessary; schedule client’s vehicle service needs

What You Will Get in Return:

• Hourly pay plan based on experience
• 5-day work week including Sats.
• Initial and ongoing training and education
• Dynamic and supportive company culture
• Growth opportunity with established, local, large dealer group
• Medical, dental, and vision plans available
• Paid time off, paid holidays, paid life insurance
• 401(k) retirement plan
• Employee discounts for vehicles purchase, service repairs, maintenance work, and more
  

Minimum Qualifications:

• Current or recent experience in retail and/or hospitality
• Ability to stand/walk up to 100% of shift
• Ability to routinely drive a motor vehicle with valid driver's license & record acceptable to Company
• Comfortable using a variety of new technology tools
• Ability to work evenings and weekends
• High school graduate
• Satisfactory employment references
• Valid driver’s license
• Pass background check

Qualified applicants should apply through our simple, online application process ASAP. For any questions please call Brian Simmons, Lincoln Client Concierge, at (513) 239-1519. You will like what we have to offer. We look forward to meeting you soon!

Must be 18 or older. Equal Opportunity Employer Male/Female