Client Advisor Details

Client Advisor

Vinfast US - Marina del Rey, CA

Employment Type : Full-Time

Store soon to be open : 4776 Admiralty Way, Space C-7.3 Marina Del Rey 90292

JOB SUMMARY:

As a Client Advisor, you will assist present and future VinFast Clients through the sales process from start to finish. We are a direct-to-consumer automaker (OEM) and you will often be the first engagement with the brand. We are seeking polished, passionate, and professional consultative sellers to facilitate a customer centric buying process for our clients. Client engagements will be facilitated through messaging, phone & video consultations.

RESPONSIBILITIES & KEY ACTIVITIES:

• Represent the values of VinFast US with every client interaction
• Generate excitement in client’s customer journey
• Handle inbound and outbound customer inquiries and sales consultations across all channels: including Video, Voice, Chat and Email
• Collaborate with team members in other functional areas of the business to ensure a seamless client sales experience
• Actively manage the pipeline of client leads to convert opportunities into sales
• Monitor personal productivity against sales and customer satisfaction targets
• Learn the Inside Sales System; including Salesforce CRM (database) and other integrated systems to provide the best practice in supporting clients and documenting communications
• Become a product expert and maintain familiarity with all VinFast product features and functionality, using this knowledge regularly in client interactions to sell our products
• Understand and clearly communicate all available finance options to clients
• Stay updated on EV Industry/Technologies
• Contribute to a positive and inclusive corporate culture focused on dedication, collaboration, innovation, and growth

MINIMUM REQUIREMENTS:

• Bachelor’s Degree preferred but not required
• Relevant work experience preferred: Sales, Account Management, Retail, Experiential Marketing, Client Services, Customer Service, Training, Contact Center, or other Omni-Channel Environments
• Automotive & Direct-to-Consumer Automotive industry experience not required, but a plus
• Passionate about EV adoption & the Automotive Industry
• Ability to obtain and maintain a DMV Vehicle Salesperson License Flexible and adapt well with change
• Strong interpersonal, oral and written communication, problem solving, and organizational skills
• Proficiency in business productivity tools, software, and digital platforms (MS office suite, CRM applications, call center software, social media, etc.)
• Strong team player with a friendly, enthusiastic, reliable, and helpful attitude
• Strong work ethic, ability to work under pressure and in a fast-paced environment
• Ability to work flexible hours and on weekends VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location