Job Description:
Zachry Group is seeking a Clerk - Benefits to provide employee support and assist with the administration of benefit plans and policies that support Zachry’s total rewards strategy.
RESPONSIBILITIES
- Provides support and service to employees and internal partners in all areas of benefit programs, including health & welfare, retirement, voluntary benefits and time off programs. Properly uses tools and resources to provide accurate responses in an efficient manner. Understands plan coverage provisions and applies them to individual employee situations.
- Supports appeals and challenging employee situations. Demonstrates subject matter expertise for benefit programs, policies and processes.
- Identifies trends and areas of opportunity and escalates to direct leader for long-term solutions.
- Performs complex administrative processes for various employee benefit programs in alignment with plan documents, process and procedure documentation and compliance with applicable legal and regulatory requirements.
- Drafts and updates process and procedural documentation.
- Identifies and recommends methods to update, simplify and enhance processes, procedures and technologies. Contributes to continuous improvement initiatives to ensure services are effectively delivered.
- Provides input into benefits programs including implementation, administration, communications and education.
- Other duties as assigned.
REQUIREMENTS
- High School Diploma.
- Minimum 2 years of related experience.
- Superior customer service skills, with effective communication skills, both verbal and written.
- Attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Must possess a continuous improvement mindset; identify, recommend, and improve current processes.
- Excellent time management skills and ability to prioritize and multitask as well as adapt to changing priorities.
- Ability to work independently, think and plan ahead and bring issues to attention of management.
- Ability to travel up to 20% of the time.
- Confidentiality is critical to success.
PREFERRED QUALIFICATIONS
- Speaks, reads and understands Spanish.
- Associates degree or equivalent from two-year college or technical school.
- 3 or more years of experience working in employee benefits or total rewards fields.
- Understanding of employee benefits processes, governmental requirements, and economics of employer group insurance and investment industries.
- Good technical skills and understanding of HRIS, testing and file interfaces.
PHYSICAL DEMANDS
Employee will be required to communicate in person, via telephone, email, use of arm/hand steadiness, manual dexterity, finger dexterity, multi limb coordination, oral expression, and comprehension. May be required to lift, carry and move objects safely.
WORK ENVIRONMENT
Will work in a general office environment. Capable of operating and functioning in a fast-paced work environment. Must possess a vision (corrected or uncorrected) that allows for clear visibility from a distance of 20 inches or less.
The above description covers the fundamental responsibilities of the Benefits Specialist II position. It shall not be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.
Zachry Group is America's pacesetter in turnkey construction, engineering, maintenance, turnaround and fabrication services in the power, energy, chemicals, manufacturing and industrial sectors. It works with customers to plan, build, and renew their most critical facilities, so they can achieve their immediate and long-term goals, all at the highest safety standards. Zachry Group operates 35 offices, with more than 20,000 employees working in more than 400 locations nationwide. Please visit www.zachrygroup.com for more information.
Zachry Group is dedicated to providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.
Company Benefits:
Meaningful Work
Team–Based Culture
Opportunity for Growth