Claims Manager, Products Liability & Lifesciences (Hybrid / Remote) Details

Claims Manager, Products Liability & Lifesciences (Hybrid / Remote)

Markel Corporation - Alpharetta, GA

Employment Type : Full-Time

Company Information: What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.
Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.
If you think you have these core attributes we want to hear from you. Job Summary: This position will be responsible for managing a team of Senior Claims Specialists and Claims Specialists handling a wide variety of low to high exposure Product Liability, Life Science and Environmental claims. This position will oversee and supervise the resolution of the more complex moderate to high exposure claims. This position will report to the Director of Casualty Claims claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals. Job Responsibilities

• Manage a team of up to 8 claims handlers
• Direct and monitor assignments of new loss activity
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of examiner’s authority
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices
• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
• Prepare and distribute reports
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required
• Be responsible for training and development of team members
• Handle an independent case-load of moderate to severe casualty claims.

Education

• Bachelor’s degree or equivalent work experience
• JD , advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license
• Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or
• I-Lead or other Management Training

Work Experience

• Minimum of 10 years of claims handling experience or equivalent combination of education and experience
• Prior management experience a plus
• Experience working with products liability claims required
• Experience working with trucking and transportation claims a plus

Skill Sets

• Very technically knowledgeable in product liability claims (primary and excess)
• Well respected in marketplace and strong relationships with brokers and agents
• Collaborative and seeks out opportunities to work with and learn from others in the unit
• Creative thinker and able to come up with innovative solutions and ideas
• Excellent written and oral communication skills
• Strong analytical and problem solving skills – proficient with handling data and reporting tools for assessment of performance, process efficiencies, and supporting stakeholders’ information needs.
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. We have implemented a hybrid return to work strategy that allows for three days in the office every week. W ork location is flexible if approved by the Company, except that position may not be performed in Colorado. “Why work for us?” Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world. Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising. Commitment to open doors Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee. Entrepreneurial spirit As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.