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Employment Type : Full-Time
Summary: The Chemical Management Services Technician Lead (CMS Technician Lead) is accountable for representing Incora's values, quality and commitment, for analyzing and maintaining adequate stock levels, and performing value added functions of chemical management on the customer site or our warehouse location. This person will serve as the primary contact for our customers and is responsible for consistently interacting with various site personnel in production or warehouse environment. Additionally, the CMS Technician Lead is responsible for supporting inventory analysis, root cause analysis for customer discrepancies and product non-conformance, cost saving initiatives, and implementing inventory control processes and programs. Under management's guidance, the lead role is accountable for conducting on the job training with the technicians and supporting a safe and hazard free workplace, specifically in - Action Orientated Ability to work efficiently and independently, as trained, with a strong level of working-knowledge of the customer site department polices, procedures and work instructions, essential to the duties of the job; respond with urgency to "rush" requests in a timely manner; be proactive in the approach to the assigned workload and business needs; and as trained, assist in the training of less experienced personnel - Communication/Relationship/Liaison Communicate frequently with On Site and Program management and Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and the Incora team - Direction/Received Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Incora On Site Representatives and/or Program Manager, as required - Discretion/Latitude/ Decision Quality Perform job tasks with approved discretion with regards to the daily work flow, functions and resources to perform the essential duties of the job - Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time - Error Impact Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customer confidence - Knowledge/Methods/ Processes Ability to learn and adapt to on-site requirements and management, while maintaining Wesco's policies, procedures and quality commitments; Must maintain strong knowledge of Incora products and services; and Customer requirements, specifications and expectations - Mathematical Skills - Ability to perform basic math functions and proficient use of a calculator - Problem Solving Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On Site team or Program Manager for direction - Reasoning Ability Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations - Systems/Resources Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Incora U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on-site systems - Written and Oral Skills Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Wesco products and customer requirements Qualifications - High School Diploma or GED is required/Bachelor's of Science in Chemistry, Chemical Engineering, Engineering, Logistics, or another closely related field is preferred; and/or relevant college coursework partnered with qualifying years of experience Experience - Minimum 2-5 years of relevant inventory management, material handling, and production experience preferred - Minimum 2-5 years of experience pertaining to chemical compatibility (Balancing pH levels, etc.), preferred - Hazwoper Training (40 Hours) required - Relative JIT, VMI or 3PO experience, within the aerospace industry required - Excellent, proven customer service and interaction skills, with direct customer contact - Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results Qualifications - Excellent verbal and written communication skills, with professional daily interaction with internal and external customers, serving various levels of the company - Demonstrated excellence and commitment to a safe and hazard free workplace - Demonstrated basic knowledge and/or competency pertaining to chemical compatibility (Balancing pH levels, etc.) preferred - Must be able to actively support and wear PPE (Respirator, Face Shield, Apron, Gloves, etc.) as required - Excellent organizational and time-management skills - Clear and accurate data entry and documentation skills - Strong follow-through and perseverance to handle multiple tasks simultaneously - Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers - Ability to be detailed oriented and perform in-depth research, if required - Ability to be cross-trained in multiple critical areas of the department - Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel, as applicable and/or required - Must be open to schedule changes and demands, to facilitate customer needs - Must have the ability to drive from customer site-to-site, as necessary - Must have and maintain own/reliable transportation and company-approved driving record Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements. Incora is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Incora CCPA HR Notice to Applicants residing in California link: https://adobe.ly/2FbchNf BENEFITS: Incora is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage. Job Type: Full-time Pay: From $55,000.00 per year Benefits: Schedule: COVID-19 considerations: Education: Experience: Company's website: COVID-19 Precaution(s):
chemical materials handling processes, procedures, and utilizing all required Personal Protective Equipment.
This role may require travelling between customer sites as well as from Incora's chemical and hardware warehouses. This position requires the utmost level of professionalism in the face of the customer and excellent correspondence skills using various methods of communication.
Essential Duties and Responsibilities
- Represent Incora's vision, values and objectives in all job-related activities, sustaining excellent customer relationships
- Maintain strong knowledge of Wesco products including, but not limited to, hardware, chemicals, tooling, and electric components, services, inventory systems, quality requirements, and customer plans and specifications
- Monitor production floor bins and storage cabinets to determine when replenishment of stock is required
- Perform regular inventory inspections for shelf life/ expiration dates as required
- Perform regularly scheduled readings and maintain machining units (including but not limited to Coalescer Units, etc.) to the required standards in compliance with customer and regulatory standards as required
- Conduct complex analysis/sampling and review of chemical compatibility to determine potential required actions to conform to customer requirements and industry regulations, as required
- Perform chemical additions to process tanks per written guidance
- Ensure availability and coordinate delivery of necessary chemicals for additions to be processed
- Conduct periodic data reviews (including but not limited to drain, clean, and refill data) to support machine maintenance as it pertains to fluids to ensure optimum performance
- Process machine maintenance as required by draining, cleaning, and replenishing materials as required
- Safely coordinate, process, and store hazardous material watse for appropriate disposal as required
- Level load production floor bins as necessary due to back order conditions, as required
- Perform inventory analysis to support cost saving and process improvement initiatives
- Utilize pallet jacks, drum dollys, drive forklifts, and/or order picker, when trained/certified
- Maintain floor cleanliness, apply labels, and repair and/or replace bins, cabinets, and racks, as required
- Practice and promote good housekeeping within the on-site work environment
- Respond to hazardous material releases and provide spill cleanup according to Safety & Health standards while utilizing and interpreting chemical detection devices and associated equipment
- Maintain communication with customer Production Floor Supervisors and Lead Persons to assist in new add part numbers, bin changes, and bin quantities, with the On Site Representative and/or Program Manager
- Support customer requirements pertaining to part expedites, non-conformance and quality issues, and/or other problems by performing root cause analysis
- Preparing and implementing communication efforts and resolutions for customer/inventory discrepancies
- Support and conduct on the job training for CMS Technicians as required
- Support customer program management for leading daily activities of the onsite team in the absence of the site manager as required
- Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed
- Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agencies including: OSHA, FAR, EPA, DOT, and RCRA requirements.
- Adhere to the Company's Global Labor and Ethics Policy in regards to all interactions that occur in the workplace.
- Assist in maintaining work instructions and site procedures
- Attend regularly scheduled customer or company-sponsored meetings and/or training, as required
- Ability to travel, as necessary between customer sites
- Perform other duties as assigned
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Competencies
Essential Values
- Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence
- Ethics and Values Maintains high level of professionalism and business ethics, in line with Incora’s values; Code of Conduct Polices and all local, State and Federal laws
- Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Incora employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable
- Teamwork Fosters an open environment and encourages employees to work together cohesively
- Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency
Education
Social distance and wear a mask