Central Access Specialist / Full-Time / Days
Employment Type : Full-Time
Overview: Chestnut Health Systems is seeking a full-time Central Access Specialist for our Granite City, IL facility, servicing the Metro East and St. Louis, MO areas.
Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.Responsibilities:- Answer incoming calls promptly, professionally and in a Recovery oriented manner, using trauma informed care principles to make the person feel at ease and supported, for entry and scheduling of all mental health and substance use services; and all incoming phone calls and assigned outbound calls.
- Screen consumers or potential consumers in person and by telephone to obtain demographic information including, but not limited to, presenting problem, referral source, and basic 3rd party payer information required to complete registration, entering information into assigned EHR.
- Complete a clinical screening to generate billable services when appropriate and document appropriately and timely.
- Complete additional tasks, according to established protocols, that involve additional required steps prior to someone coming to their appointment, might include further assessment or obtaining information related to DCFS, guardianship or specific grants/contracts.
- Complete appropriate scheduling, linkages and referrals based on the initial screening, identifying assigned service provider(s), and informing consumers of date, time, site phone number, person he/she is to meet with and location of initial or follow up appointment.
- Verify benefit coverage through available web-based applications and appropriately document, following established procedures.
- Establish and maintain a high standard of customer service to both internal and external customers, displaying smiling, patient, pleasant, friendly actions, ending each call with an inquiry as to whether the person needs anything else.
- Participate in data gathering and Quality Improvement activities as assigned.
- Attend meetings, participate in program development activities and provide support and backup to other team members as necessary or as assigned, including: Attending and ensuring supporting documentation of 100% of monthly, required Rule 132 supervision if not a LPHA, and attending all mandatory Chestnut trainings, especially related to the Electronic Health Record.
- Promote the trauma informed, recovery model of treatment including hope, respect, empowerment, health/wellness and spirituality/connectedness in every communication with staff, consumers and potential consumers, and their support networks.
- Assume leadership roles as assigned on a regular basis
- Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
- Maintain and protect confidentiality of all organizational information gained in the course of performing job responsibilities, including but not limited to, financial and consumer information.
- Weekend and evening hours may be required
- Other duties assigned, required or specifically negotiated with supervisor.
Qualifications:- Must have a minimum of a high school diploma with ten (10) years’ experience working in the area of admissions, scheduling or screening potential intakes for services;
- Or a Bachelor’s degree in a helping profession or related administrative area with five (5) years’ experience as stated above;
- Or a Master’s degree in a helping profession or related administrative area.
- Excellent telephone skills required with the ability to handle a high volume of calls.
- Demonstrate professional, effective communication with employees, consumers/ potential consumers, support systems, and other community contacts.
- Demonstrate effective problem solving skills with the ability to use sound judgment to successfully facilitate additional tasks related to specific inquiries.
- Must demonstrate the ability to respond and communicate effectively and calmly with conflict-related or emotional situations.
- Good keyboarding skills required including preferred data entry experience into a variety of databases including an electronic health record (EHR) or an electronic billing system.
- General knowledge of standard office procedures and use of office equipment (i.e., filing, including electronic, basic word processing, and the ability to operate copier, fax, and scanning equipment) required.
- Satisfactory completion of Chestnut’s background checking process.
This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan, generous paid time off benefits, and more.
***For additional information and inquiries text "Chestnut" to 97211
Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Vets/Disabled