Position Summary: Manages day-to-day operations in the center. Works to grow center's business and to achieve or exceed annual financial goals while delivering on CareSpot's high standards of employee and patient safety, satisfaction, and service. Responsible for in-clinic execution of CareSpot business, clinical and marketing programs, and ensures that CareSpot operational procedures and clinical standards are met.
Essential Responsibilities
1.
Manages, motivates and inspires team of positive employees at the center to foster commitment to the CareSpot mission and vision and increase customer loyalty to CareSpot. Coaches staff on operational methodologies and best practices to enhance service to patients, employee engagement, and foster an environment of continuous improvement
2.
Oversees all day to day center operations, including staffing, patient flow and adherence to operational and clinical standards, and identifies opportunities for improvement within the center
3.
Ensures resources are available, including supplies and necessary equipment for effective center operations
4.
Communicates regularly with Regional Director to quickly resolve issues, coordinating with peers at other centers in market and corporate functions and providing recommendations as required
5.
Assists in interviewing, hiring, and training of new staff, working with input from the Regional Director and corporate HR personnel as needed. Develops staff through coaching, mentoring, rewarding, training and guiding; Plan and prepare work schedules and assign employees to specific duties
6.
Ensures compliance with necessary regulatory standards; ensuring all credentialing and regulatory agency requirements are complete and current
7.
Interacts with billing to ensure successful and timely billing
8.
Reviews center's financial statements and operating scorecards to ensure success of center, identify areas for improvement, and ensure the center is tracking to meet annual goals. Where necessary,
works with Regional Director and/or corporate functions to resolve pending issues
9.
Implements corporate-led initiatives effectively and efficiently
10.
Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, and financial transactions
11.
Responsible for marketing initiatives to grow urgent care and occupational health business of the center. These responsibilities will include cold calling, meeting with local employers and schools, attending community events, and any other objectives assigned by the regional director
12.
Performs other duties as assigned
Required Skills
- Strong communication and coaching abilities
Required Experience
- Bachelor's Degree preferred
- 2 years of manager experience - preferably in healthcare environment
- 3 years healthcare/customer service industry experience preferred