Catering Manager Details

Catering Manager

The Biltmore Hotel - Coral Gables, FL

Employment Type : Full-Time

Catering Sales Manager is responsible for actively soliciting and closing social catering business. Selling social events to include small and intimate weddings (under 100 guests) is the primary focus of this position. The Catering Sales Manager is responsible for selling, managing, coordination and executing the details of Catering Events. The ideal candidate will have strong understanding of strategic selling, previous experience in event sales or hospitality related experience. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities

• Consistently offer professional, friendly and engaging service.
• Confirm all event related information with clients.
• Secure social catering events to exceed personal revenue goals.
• Confirm event related information with client & disseminate information to all departments in a professional & timely manner.
• Initiate billing procedures, ensuring client credibility & that deposits or credit applications are received with adequate information & within an acceptable time frame.
• Establish good business & social relationships with the industry & participate in activities related to public relations to increase sales leads for the department as well as the hotel.

Qualifications
Experience and Education Required

• Education
• High School Diploma is required. Bachelor’s Degree is preferred
• Experience
• Minimum of 4 years’ experience in upscale hotel catering managing the large gala market, luxury weddings & signature events
• Previous leadership experience in a similar role is required.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Perform strong effectively on a computer and be well versed in Microsoft Office
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Lift, push, and pull at least 20lbs daily and throughout the day at all times.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess advanced typing skills. Type at least 50 words per minute.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.
• Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
• Apply analytical and problem-solving skills
• Coordinate several projects simultaneously
• Elicit cooperation from a wide variety of sources, including management, clients, other departments and vendors
• Work directly with clients in a responsible, appropriate and service oriented way.
• Strong interpersonal skills
• Adept at conducting research into project-related issues
• A high degree of responsibility, initiative and professionalism
• Prove competency in software applications, including MS Word, Excel, Outlook and other technology as adopted by the team. Delphi proficient preferred

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people

Success Criteria (Continued)

• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external Guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)

Delivers reports and contracts on time.

• Achieve Budget
• Minimize Turnover
• Score High on Guest Satisfaction and Comments
• Demonstrates vertical flexibility (ability to do others jobs, ie book a social function)
• Uses an analytical approach
• Portrays a genuine style
• Strategically proactive
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Job Type: Full-time